Associate Account Manager

Dotmatics

. Own the health, retention, and growth of an assigned book of Luma customer accounts .

Posted 10/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $63,750 - $86,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer accounts, driving retention and expansion through consultative selling, and understanding complex sales cycles within the SaaS and life sciences sectors. Proficient in building relationships with key stakeholders and leveraging CRM systems to optimize account management and sales processes.

Highest-signal resume keywords

Account ManagementSaaS Sales ExperienceConsultative Selling SkillsCRM Proficiency (Salesforce)Scientific Research Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal ManagementSales Quota AchievementNegotiation SkillsNeeds AssessmentBusiness Case Development

Soft Skills

Excellent CommunicationSelf-MotivatedOrganizational SkillsTeam CollaborationTime Management

Tools & Technologies

SalesforceCRM SystemsSales Engagement Tools

Industry Keywords

Life SciencesSaaS Business ModelsELNLIMSCheminformaticsBioinformaticsLaboratory InformaticsResearch OrganizationsPharmaceutical CompaniesBiotechs

About the role

Key responsibilities & impact

Own the health, retention, and growth of an assigned book of Luma customer accounts
Manage the full renewal cycle for named accounts and identify and close expansion opportunities with departmental buyers and smaller research teams
Partner with Strategic Account Executives, Customer Success, WW Renewals, Presales, Finance, RevOps, field sales, Sales, and Product
Identify and pursue expansion opportunities within existing accounts, including new departments, additional seats, and adjacent Luma products
Own the full sales cycle for small to mid-sized expansion opportunities, typically below $50K ARR
Conduct needs assessments, build business cases, and deliver proposals for renewal and expansion motions
Achieve or exceed quarterly and annual retention and expansion quotas
Build and maintain relationships with scientific researchers, lab managers, and departmental decision-makers
Understand customer workflows, pain points, and scientific objectives related to ELN, LIMS, cheminformatics, bioinformatics, and data visualization
Position Dotmatics solutions for research and data management challenges
Support onboarding and continued customer value realization
Own end-to-end renewals from 120-day renewal notice through contract execution
Forecast renewal risk and revenue; monitor account health signals and intervene early
Negotiate renewal terms, pricing, and contract structure within established parameters
Maintain accurate CRM records and provide updates on renewal status, pipeline activity, and account health
Develop product knowledge and monitor scientific research trends, laboratory informatics challenges, and the competitive landscape
Provide market intelligence and participate in pipeline and renewal forecast reviews

Requirements

What you’ll need

At least 4 years of experience in inside sales, renewal management, account management, or sales development
Preferably experience in SaaS, life sciences, or technical software
Proven track record of meeting or exceeding retention, renewal, or sales quotas
Understanding of complex sales cycles
Ability to work with Finance and RevOps to build sales contracts
Strong discovery, negotiation, and consultative selling skills
Excellent written and verbal presentation and communication abilities
Experience using CRM systems, with Salesforce preferred, and sales engagement tools
Self-motivated, organized, and able to manage time effectively
Comfortable managing a high-volume renewal book alongside expansion opportunities
Ability to collaborate in a team environment while managing independent renewal and sales responsibilities
Experience selling to or managing accounts within research organizations, pharmaceutical companies, biotechs, or academic institutions is an additional asset
Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions is an additional asset
Familiarity with scientific research workflows and laboratory informatics, including ELN, LIMS, cheminformatics, bioinformatics, automation, and orchestration, is an additional asset
May hold a degree in Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field
Willingness to travel 30% or more for customer meetings, QBRs, and account management activities

Benefits

Comp & perks

Remote-friendly environment
Equal opportunity workplace
Welcoming and supportive work environment