Associate Account Manager – Material Science

Dotmatics

. Own the health, retention, and growth of an assigned book of Luma customer accounts .

Posted 10/14/2026full-timeRemote • CanadaMid-Level💰 $63,750 - $86,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer accounts, driving retention and expansion through consultative selling, and navigating complex sales cycles. Proficient in utilizing CRM systems and collaborating with cross-functional teams to enhance customer value and achieve sales targets.

Highest-signal resume keywords

Account ManagementRenewal ManagementConsultative SellingSaaS Business ModelsCRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales QuotasNegotiation SkillsDiscovery SkillsSales ContractsLaboratory InformaticsELNLIMSCheminformaticsBioinformaticsSalesforce

Soft Skills

Communication AbilitiesSelf-MotivatedOrganizational SkillsTeam CollaborationPresentation Skills

Tools & Technologies

CRM SystemsSales Engagement Tools

Industry Keywords

Material SciencesLife SciencesPharmaceutical CompaniesBiotechsResearch OrganizationsAcademic Institutions

About the role

Key responsibilities & impact

Own the health, retention, and growth of an assigned book of Luma customer accounts
Manage the full renewal cycle for named accounts and identify and close expansion opportunities
Identify and pursue expansion opportunities involving new departments, additional seats, and adjacent Luma products
Own the full sales cycle for small to mid-sized expansion opportunities, typically under $50K ARR
Conduct needs assessments, build business cases, and deliver proposals for renewal and expansion motions
Achieve or exceed quarterly and annual retention and expansion quotas
Coordinate with WW Renewals to track renewals, share account health and stakeholder feedback, and support the renewal process
Build relationships with scientific researchers, lab managers, and departmental decision-makers
Understand customer workflows, pain points, scientific objectives, and laboratory informatics challenges
Position Dotmatics solutions for research and data management challenges
Collaborate with Customer Success on onboarding and continued customer value realization
Own end-to-end renewals from 120-day renewal notice through contract execution
Forecast renewal risk and revenue; monitor at-risk, on-track, and expansion-ready accounts
Monitor usage, adoption, support tickets, and stakeholder turnover to intervene on renewal risks
Negotiate renewal terms, pricing, and contract structures within established parameters
Partner with Customer Success to resolve adoption or satisfaction issues
Support Strategic Account Executives in named enterprise accounts
Collaborate with Presales to conduct product demonstrations and technical discovery calls
Coordinate account strategies, customer communications, and opportunity progression with field sales teams
Maintain accurate CRM records and update renewal status, pipeline activity, and account health
Develop product knowledge across the Dotmatics Luma portfolio and monitor scientific research trends and competitive activity
Provide market intelligence to Sales and Product
Participate in pipeline and renewal forecast reviews with sales leadership

Requirements

What you’ll need

At least 4 years of experience in inside sales, renewal management, account management, or sales development
Preferably experience in SaaS, material sciences, or technical software
Degree in Material or Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field may be held
Proven track record of meeting or exceeding retention, renewal, or sales quotas
Understanding of complex sales cycles
Ability to work with Finance and RevOps to build sales contracts
Strong discovery, negotiation, and consultative selling skills
Excellent written and verbal presentation and communication abilities
Experience using CRM systems, with Salesforce preferred, and sales engagement tools
Self-motivated, organized, and able to manage a high-volume renewal book alongside expansion opportunities
Ability to collaborate in a team environment while managing independent renewal and sales responsibilities
Experience selling or managing accounts in chemical and material sciences, research organizations, pharmaceutical companies, biotechs, or academic institutions may be beneficial
Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions may be beneficial
Familiarity with scientific research workflows and laboratory informatics, including ELN, LIMS, cheminformatics, bioinformatics, automation, and orchestration, may be beneficial
Ability to travel 30%+ for customer meetings, QBRs, and account management activities

Benefits

Comp & perks

Dynamic, remote-friendly environment
Equal opportunity employer and welcoming workplace