Customer Onboarding Specialist

Dougs Compta

. Welcome and support new customers .

Posted 10/9/2026full-timeBron • FranceMid-LevelSenior💰 €30,000 - €35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities by effectively onboarding new users, providing ongoing advice, and ensuring customer satisfaction. Proficient in creating guides and hosting training webinars while collaborating with sales and support teams to enhance the customer experience.

Highest-signal resume keywords

Customer OnboardingInterpersonal SkillsFrench Language ProficiencyTraining and TeachingCustomer Satisfaction Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAccount SetupGuide CreationWebinar HostingBusiness Management Knowledge

Soft Skills

Professional EmpathyListening SkillsPatienceOrganizationAttention to Detail

Tools & Technologies

Google Meet

Industry Keywords

SalesAccountingCustomer RetentionTechnical Issue Resolution

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Welcome and support new customers
Build trusted relationships with prospects and customers
Present the application and its features via Google Meet
Support account setup and help customers get started with the platform
Answer questions and reassure users during their first steps with Dougs
Identify customers’ specific needs and propose suitable solutions
Provide ongoing advice and support to ensure customer satisfaction and retention
Create and update guides and tutorials
Host training webinars
Monitor customer satisfaction and identify areas for improvement
Collaborate with the Sales teams to optimize the onboarding experience and facilitate deal closing
Collaborate with the Support teams to resolve technical issues
liaise with specialist teams regarding accounting, legal, and employment-related matters
Share customer feedback and insights with the Product teams

Requirements

What you’ll need

Minimum two-year post-secondary degree in business, sales, or accounting
Excellent interpersonal skills and a high degree of professional empathy
Strong listening, teaching, and ability to explain complex topics clearly
Patience, organization, and attention to detail
Excellent written and spoken French
Enjoy working as part of a team
Knowledge of accounting and/or business management is a plus
This position is open to candidates with disabilities

Benefits

Comp & perks

Comprehensive company health insurance
50% reimbursement of public transportation costs
In-house training provided by the outstanding Dougs Academy
A key role in a rapidly growing company
A dynamic, supportive work environment conducive to personal and professional growth
Uncapped variable compensation