Dougs Compta

Accounting Manager

• Support members of the accounting team and lead meetings
• Develop training modules for employees and clients
• Serve as the technical point of contact for the teams
• Conduct complex advisory meetings on company valuation, complex structuring, and income optimization
• Provide technical supervision to a team of five
• Manage the day-to-day monitoring of assignments through the management system
• Supervise financial statements and tax packages
• Support team members as they take ownership of client files
• Advise clients and support small and medium-sized business owners with their operational challenges
• Communicate via email, chat, video conferencing, and telephone
• Organize team meetings and one-to-one meetings
• Participate in Squads to improve procedures
• Attend training sessions and deliver training
• Create tutorials and videos for clients

Accounting Supervisor – Subject-Matter Expert

Onboarding Specialist

• Welcome and support new customers
• Build trusted relationships with prospects and customers
• Present the application and its features via Google Meet
• Help customers configure their accounts and get started with the platform
• Answer questions and reassure users during their first steps with Dougs
• Identify customers’ specific needs and recommend suitable solutions
• Provide ongoing advice and support to ensure customer satisfaction and retention
• Create and update guides and tutorials
• Host training webinars
• Monitor customer satisfaction and identify areas for improvement
• Work with the Sales team to optimize the onboarding experience and support deal closure
• Collaborate with Support to resolve technical issues
• Engage with subject-matter teams on accounting, legal, and payroll matters
• Share customer feedback with the Product teams to improve the customer experience

Customer Onboarding Specialist

• Advise and support clients with their accounting and business-related challenges
• Manage accounting files from start to finish
• Contribute to an innovative approach to accounting and entrepreneurship
• Recruitment process: video interview with a Talent Manager, at-home technical assessment, followed by a second video interview with a Subject-Matter Expert and a Team Lead

Accounting Supervisor – Subject-Matter Expert

Customer Onboarding Specialist

Accounting Associate