Senior Field Support Specialist

Dover

. Represent Anthony and Hillphoenix brands while creating and maintaining relationships with customers, dealers, and regional contractors .

Posted 11/9/2026full-timeUnited StatesSenior💰 $69,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in refrigeration systems, including mechanical, hydronic, and electrical machinery, while effectively managing customer relationships and contractor training. Capable of overseeing equipment installations and ensuring compliance with safety and quality standards.

Highest-signal resume keywords

Refrigeration KnowledgeJourneyman Refrigeration CertificateAC/R CertificationEPA CertificationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Refrigeration SystemsMechanical MachineryHydronic SystemsElectrical MachineryField Issue DiagnosisReport PreparationInstallation SupervisionSafety Guidelines ComplianceProblem SolvingMathematical Calculations

Soft Skills

Effective CommunicationTraining and MentoringDecision MakingCustomer EngagementTeam Collaboration

Certifications & Qualifications

Journeyman Refrigeration CertificateAC/R CertificationEPA Certification

Industry Keywords

Supermarket RefrigerationCustomer Experience ManagementQuality StandardsField ReportsContractor Engagement

About the role

Key responsibilities & impact

Represent Anthony and Hillphoenix brands while creating and maintaining relationships with customers, dealers, and regional contractors
Oversee the customer experience after shipment
Supervise regional contractors to ensure prompt response, issue identification, and resolution
Support new equipment start-ups and other customer engagements
Make independent decisions about repairs, modifications, or updates to DFR equipment and provide direction to end users or contractors
Train regional contractors and dealers on equipment installation and maintenance; identify training opportunities and relay them to the training department
Supervise installation/service representatives during repairs, modifications, or updates
Ensure DFR quality standards through customer visits and follow-ups
Work with product management, engineering, and quality teams to define maintenance schedules for technical and installation manuals
Ensure contractors and dealers follow safety guidelines during installations, start-ups, remodels, and investigations
Oversee new equipment start-ups to ensure successful installation and operation
Diagnose field issues, prepare thorough field reports with measurements, observations, conclusions, and recommendations, and coordinate third-party service providers
Oversee contractor engagement for the assigned region
Serve as subject matter expert and manage communication among field teams, internal teams, field sales distributors, and end users
Identify quality and performance trends and report them for root-cause resolution

Requirements

What you’ll need

High School diploma with ten (10) or more years of relevant experience and or five (5) years in the supermarket refrigeration industry
Journeyman refrigeration certificate may be required in some regions
AC/R certification preferred
EPA Certification preferred
Knowledge of refrigeration, mechanical, hydronic, and electrical machinery
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees
Ability to calculate figures and amounts, including proportions, percentages, area, circumference, and volume
Ability to apply basic algebra and geometry
Ability to solve practical problems with limited standardization
Ability to interpret written, oral, diagram, or schedule-based instructions
Minimum 80% travel requirement

Benefits

Comp & perks

Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays
Discretionary bonus based on performance metrics and other criteria outlined in the applicable bonus plan