Senior Field Support Specialist

Dover

. Represent Anthony and Hillphoenix brands and maintain relationships with customers, dealers, and regional contractors .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $69,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in refrigeration systems, mechanical and electrical knowledge, and effective communication with customers and contractors. Capable of overseeing installations, training personnel, and ensuring compliance with safety and quality standards.

Highest-signal resume keywords

Refrigeration Systems ExpertiseJourneyman Refrigeration CertificateCustomer Relationship ManagementField Issue DiagnosisTraining and Supervision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Refrigeration KnowledgeMechanical KnowledgeElectrical KnowledgeHydronic KnowledgeProblem SolvingReport WritingMathematical CalculationSafety Guidelines InterpretationField ReportingEquipment Maintenance Scheduling

Soft Skills

Effective CommunicationCustomer ServiceTeam CollaborationTraining AbilityLeadership

Certifications & Qualifications

Journeyman Refrigeration Certificate

Industry Keywords

Supermarket RefrigerationCustomer Experience ManagementContractor SupervisionQuality StandardsField Engagement

About the role

Key responsibilities & impact

Represent Anthony and Hillphoenix brands and maintain relationships with customers, dealers, and regional contractors
Oversee the customer experience after shipment
Supervise regional contractors to ensure prompt response, issue identification, and resolution
Support new equipment start-ups and other field engagements
Make independent repair, modification, and update decisions for DFR equipment using refrigeration, mechanical, hydronic, and electrical knowledge
Train regional contractors and dealers on equipment installation and maintenance
Supervise installation/service representatives during repairs, modifications, or updates
Ensure DFR quality standards through customer visits and follow-ups
Work with product management, engineering, and quality teams to define equipment maintenance schedules for manuals
Ensure contractors and dealers follow safety guidelines during installations, start-ups, remodels, and investigations
Diagnose field issues and create detailed field reports with measurements, observations, conclusions, and recommendations
Schedule and coordinate work with third-party service providers
Oversee contractor engagement for the assigned region
Serve as regional subject matter expert and manage communication among field teams, internal teams, distributors, and end users
Identify quality and performance trends and report them for root-cause resolution

Requirements

What you’ll need

High School diploma with ten (10) or more years of relevant experience and or five (5) years in the supermarket refrigeration industry
Journeyman refrigeration certificate may be required in some regions
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees
Ability to calculate figures and amounts, including proportions, percentages, area, circumference, and volume
Ability to apply basic algebra and geometry
Ability to solve practical problems with limited standardization
Ability to interpret written, oral, diagram, or schedule instructions
Minimum 80% travelling requirements

Benefits

Comp & perks

Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays
Discretionary bonus based on performance metrics and other criteria outlined in the applicable bonus plan