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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge in refrigeration, mechanical, hydronic, and electrical systems, with a strong focus on customer experience and contractor training. Proven ability to oversee installations, diagnose field issues, and ensure compliance with safety and quality standards.
Highest-signal resume keywords
Refrigeration KnowledgeCustomer Experience ManagementContractor SupervisionField Issue DiagnosisTraining and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Refrigeration SystemsMechanical SystemsHydronic SystemsElectrical SystemsField ReportingProblem SolvingAlgebraGeometrySafety ComplianceInstallation Procedures
Soft Skills
Effective CommunicationCustomer Relationship ManagementTeam CollaborationTraining SkillsProblem-Solving
Certifications & Qualifications
Journeyman Refrigeration CertificateAC/R CertificationEPA Certification
Industry Keywords
Supermarket RefrigerationQuality StandardsInstallation SupervisionTechnical ManualsField Service Management
About the role
Key responsibilities & impact- Represent Anthony and Hillphoenix brands and maintain relationships with customers, dealers, and regional contractors
- Oversee the customer experience after shipment
- Supervise regional contractors to ensure prompt response, issue identification, and resolution
- Provide direction on repairs, modifications, or updates to DFR equipment using refrigeration, mechanical, hydronic, and electrical knowledge
- Train regional contractors and dealers on equipment installation and maintenance
- Supervise installation/service representatives when required
- Ensure DFR quality standards through customer visits and follow-ups
- Collaborate with product management, engineering, and quality on equipment maintenance schedules and technical and installation manuals
- Ensure contractors and dealers follow safety guidelines during installations, start-ups, remodels, and investigations
- Oversee new equipment start-ups
- Diagnose field issues and create detailed field reports with measurements, observations, conclusions, and recommendations
- Schedule and coordinate work with third-party service providers
- Oversee contractor engagement for the assigned region
- Serve as subject matter expert and manage communication among field teams, internal teams, field sales distributors, and end-users
- Identify quality and performance trends and report them for root-cause resolution
Requirements
What you’ll need- High School diploma with ten (10) or more years of relevant experience and/or five (5) years in the supermarket refrigeration industry
- Journeyman refrigeration certificate may be required in some regions
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees
- Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume
- Ability to apply basic algebra and geometry
- Ability to solve practical problems with limited standardization
- Ability to interpret written, oral, diagram, or schedule-based instructions
- Minimum 80% travel requirement
- AC/R certification preferred
- EPA Certification preferred
Benefits
Comp & perks- Medical, Dental, and Vision
- 401k Retirement Plan
- Flexible Spending
- Paid Holidays
- Discretionary bonus based on performance metrics and other criteria outlined in the applicable bonus plan
- Remote work arrangement