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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong IT fundamentals with expertise in employee onboarding, device management, and network troubleshooting. Proficient in managing cloud infrastructure, including AWS IAM, and skilled in troubleshooting technical issues across various devices and operating systems.
Highest-signal resume keywords
Employee Onboarding ManagementMDM Platform ManagementAWS IAM ManagementCloud Infrastructure DocumentationNetwork Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Device ManagementNetwork TroubleshootingCloud EngineeringSSO/SAML IntegrationMac Environment SupportAWS EC2AWS S3AWS IAMAWS LambdaTechnical Issue Diagnosis
Soft Skills
Methodical TroubleshootingProactive ApproachOrganizational SkillsCommunication Skills
Tools & Technologies
MDM ToolsKandjiJamfCloud InfrastructureAV EquipmentOffice Networking Equipment
Industry Keywords
End-User SupportDevice ProvisioningAccess ManagementMulti-Site WAN ConnectionsCost-Saving Opportunities
Tech Stack
Tools & technologiesAWSCloudEC2Jamf
About the role
Key responsibilities & impact- Manage employee onboarding and offboarding, including device provisioning, account setup, and access management
- Own the MDM platform and maintain a secure, up-to-date, well-configured Mac fleet
- Configure and maintain SSO/SAML integrations for SaaS vendors
- Troubleshoot technical issues across devices, operating systems, and networks
- Manage office networking equipment, WiFi, and multi-site WAN connections across Sydney and San Francisco offices
- Maintain meeting room AV equipment and hardware-vendor relationships
- Maintain inventory of tools and systems and identify consolidation and cost-saving opportunities
- Manage AWS IAM users, roles, and access policies
- Support deployment pipelines and troubleshoot access or environment issues
- Investigate logs, check service health, and diagnose connectivity problems
- Monitor cloud costs and flag anomalies
- Maintain cloud infrastructure documentation and runbooks
- Work cross-functionally with security, engineering, and operations teams
- Contribute to IT and cloud practices as the company grows
- Develop cloud engineering skills with mentorship from platform engineers
Requirements
What you’ll need- Solid IT fundamentals, including end-user support, device management, and network troubleshooting
- Experience with Mac environments and MDM tools such as Kandji, Jamf, or similar is a plus
- Basic understanding of EC2, S3, IAM, and Lambda
- Ideally, hands-on experience in a cloud environment
- Formal certifications are not required
- Methodical troubleshooting skills
- Ability to explain technical issues to non-technical colleagues
- Proactive and organised approach
- Interest in developing cloud and systems engineering skills
- Candidates should already be embedding AI into their day-to-day work
- Full-time, in-person-first arrangement working from the Surry Hills HQ four days a week
Benefits
Comp & perks- Competitive base salary plus options
- Equity for everyone
- Flexible L&D and wellness benefits
- $3000 L&D allowance or up to $1000 on wellness
- Four weeks of accrued leave
- Floating public holidays
- Gifted bonus Kit Kat days
- Up to four weeks a year working from anywhere in the world
- 20 weeks parental leave for primary caregivers
- 12 weeks parental leave for secondary caregivers
- Return-to-work support
- Additional four weeks off after four years
- Comprehensive health, dental, vision, 401(k), and more through Sequoia (US benefits)