Dovetail

Support Engineer

• Manage employee onboarding and offboarding, including device provisioning, account setup, and access management
• Own the MDM platform and maintain a secure, up-to-date, well-configured Mac fleet
• Configure and maintain SSO/SAML integrations for SaaS vendors
• Troubleshoot technical issues across devices, operating systems, and networks
• Manage office networking equipment, WiFi, and multi-site WAN connections across Sydney and San Francisco offices
• Maintain meeting room AV equipment and hardware-vendor relationships
• Maintain inventory of tools and systems and identify consolidation and cost-saving opportunities
• Manage AWS IAM users, roles, and access policies
• Support deployment pipelines and troubleshoot access or environment issues
• Investigate logs, check service health, and diagnose connectivity problems
• Monitor cloud costs and flag anomalies
• Maintain cloud infrastructure documentation and runbooks
• Work cross-functionally with security, engineering, and operations teams
• Contribute to IT and cloud practices as the company grows
• Develop cloud engineering skills with mentorship from platform engineers

Explore IT and Cloud Support Technician at Dovetail. Review requirements and application details.

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IT and Cloud Support Technician