Senior Customer Manager

Dow

. Manage regional and cross-business aspects of a key global brand owner relationship focused in personal care .

Posted 10/22/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing key global brand relationships in personal care, developing and executing sales and marketing plans, and leading cross-functional teams to drive growth and deliver value. Strong ability to communicate financial trade-offs and build productive relationships with stakeholders.

Highest-signal resume keywords

Sales Plan DevelopmentNegotiation SkillsProject ManagementCross-Functional LeadershipMarket Intelligence Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales StrategyAccount ManagementMarket AnalysisTechnical Opportunity DevelopmentCustomer Relationship Management

Soft Skills

Strong Communication SkillsLeadership SkillsRelationship BuildingStrategic ThinkingCoaching and Mentoring

Tools & Technologies

CRMDSRCMTSmart Pricing

Certifications & Qualifications

Bachelor's DegreeMilitary Degree Equivalence

Industry Keywords

Personal CareGlobal Brand ManagementCross-Business OpportunitiesCustomer ExperienceFinancial Trade-Offs

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Manage regional and cross-business aspects of a key global brand owner relationship focused in personal care
Manage other direct accounts of various sizes
Develop and deliver the annual sales plan
Understand Dow’s portfolio and strengths to enable explorations and uncover new opportunities
Work closely with TS&D and Marketing to build a pipeline of technical and commercial opportunities
Manage stakeholders and deliverables
Lead cross-functional teams
Participate in global negotiations or projects as needed
Prepare and implement account plans
Lead and coordinate customer relationships
Develop and execute sales and marketing plans, delivering value and volume
Collect and use market intelligence to shape sales and marketing plans
Lead and conduct negotiations and implement price changes
Collaborate with functional stakeholders to improve CX results
Use CRM, DSR, CMT, and Smart Pricing at expert level
Deliver growth, including cross-business opportunities
Evaluate and articulate short- versus long-term trade-offs for win solutions
Coach and mentor junior employees

Requirements

What you’ll need

A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5, Canadian Petty Officer 2nd Class, or Sergeant ranking
A minimum of 7 years of relevant working experience
Ability to work legally in the United States
No visa sponsorship/support is available, including for any type of U.S. permanent residency process
Strong business acumen and ability to clearly communicate financial trade-offs
Strong written and verbal communication skills
Negotiating skills and a strong bias for action
Ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders
Leadership skills to work cross-functionally and drive initiatives/issues through influence
Project management skills, business acumen, and strategic/analytical thinking capability
Willingness to travel based on business needs

Benefits

Comp & perks

Equitable and market-competitive base pay and bonus opportunity
Benefits and programs supporting physical, mental, financial, and social well-being
Competitive retirement program, including company-provided benefits, savings opportunities, financial planning, and educational resources
Employee stock purchase programs (availability varies depending on location)
Student Debt Retirement Savings Match Program (U.S. only)
Robust medical and life insurance packages
Travel insurance available in certain countries/locations
Training, mentoring, work experiences, community involvement, and team-building opportunities
Workplace culture empowering role-based flexibility
Competitive yearly vacation allowance
Paid time off for new parents, including adoptive and foster parents
Paid time off to care for sick or injured family members
Paid time off for volunteering and Employee Resource Group’s participation
Wellbeing Portal
On-site fitness facilities (availability varies depending on location)
Employee discounts for online shopping, cinema tickets, gym memberships, and more
Transportation allowance (availability varies depending on location)
Meal subsidiaries/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives, e.g. bike to work (availability varies depending on location)