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Dow

Senior Customer Manager – Performance Monomers

Dow

. Manage large, complex Key and Priority customer accounts .

Posted 11/5/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong business acumen and strategic thinking to manage complex customer accounts, develop sales plans, and drive profitability. Proven ability to lead cross-functional teams and negotiate effectively while maintaining productive relationships with stakeholders.

Highest-signal resume keywords
Account ManagementNegotiation SkillsProject ManagementStrategic ThinkingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales PlanningContract ManagementMarket IntelligenceFinancial CommunicationBusiness Profitability Strategies
Soft Skills
LeadershipCommunication SkillsRelationship BuildingAnalytical ThinkingBias For Action
Certifications & Qualifications
Bachelor's DegreeMilitary Degree Equivalence
Industry Keywords
Customer AccountsSales ContractsSustainabilityInnovationCross-Functional Collaboration

About the role

Key responsibilities & impact
  • Manage large, complex Key and Priority customer accounts
  • Manage account portfolio and prepare and implement sales plans
  • Lead and conduct negotiations, implement price changes, and develop long-term contract agreements
  • Manage sales contracts according to Dow guidelines and legal requirements for each region and country
  • Collaborate with product leadership to build customer strategies and use market intelligence to shape sales/product plans
  • Execute sales and marketing plans and deliver volume and value business goals
  • Lead and coordinate customer relationships, understand customer needs, and identify potential new clients
  • Challenge the status quo and identify growth opportunities
  • Develop strategies to improve long-term business profitability
  • Identify sustainability and innovation collaboration and growth opportunities
  • Lead a cross-functional account team
  • Coordinate global alignment with other regions as needed

Requirements

What you’ll need
  • A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5, Canadian Petty Officer 2nd Class, or Sergeant ranking
  • A minimum of 7 years of relevant working experience
  • Travel up to 50%
  • Ability to work legally in the United States
  • No visa sponsorship/support is available, including for any type of U.S. permanent residency process
  • Strong business acumen and ability to communicate financial trade-offs clearly
  • Strong written and verbal communication skills
  • Negotiating skills and a strong bias for action
  • Ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders
  • Leadership skills to work cross-functionally and drive initiatives/issues through influence
  • Project management skills
  • Strategic and analytical thinking capability

Benefits

Comp & perks
  • Equitable and market-competitive base pay and bonus opportunity
  • Benefits and programs supporting physical, mental, financial, and social well-being
  • Competitive retirement program, including company-provided benefits, savings opportunities, financial planning, and educational resources
  • Employee stock purchase programs (availability varies depending on location)
  • Student Debt Retirement Savings Match Program (U.S. only)
  • Robust medical and life insurance packages
  • Travel insurance available in certain countries/locations
  • Training and mentoring opportunities
  • Work experiences, community involvement, and team building
  • Role-based workplace flexibility
  • Competitive yearly vacation allowance
  • Paid time off for new parents, including adoptive and foster parents
  • Paid time off to care for sick or injured family members
  • Paid time off supporting volunteering and Employee Resource Group participation
  • Wellbeing Portal
  • On-site fitness facilities (availability varies depending on location)
  • Employee discounts for online shopping, cinema tickets, gym memberships and more
  • Transportation allowance (availability varies depending on location)
  • Meal subsidies/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives, e.g. bike to work (availability varies depending on location)