Senior Digital Sales Specialist

Dow

. Grow and nurture existing customer relationships by selling new and existing products .

Posted 10/14/2026full-timeMidland • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and driving sales through digital channels, leveraging product knowledge and CRM tools to optimize customer engagement and pipeline development.

Highest-signal resume keywords

Customer Relationship ManagementSales Strategy DevelopmentNegotiation SkillsDigital Sales Tools ProficiencyMarket Intelligence Gathering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TacticsBusiness AcumenFinancial AcumenCold Calling SkillsProduct Knowledge

Soft Skills

Conflict Resolution SkillsProactive ApproachSelf-Driven

Tools & Technologies

CRMDSRSmart PricingDow.comMicrosoft Office

Industry Keywords

Customer Portfolio ManagementSales ForecastingLead GenerationDigital Customer ExperienceService Offering Framework

About the role

Key responsibilities & impact

Grow and nurture existing customer relationships by selling new and existing products
Generate new customers through a fully digitalized customer experience
Action leads and onboard new customers
Educate and position customers to partner with Dow through digital channels
Leverage industry and product knowledge to drive sales
Manage a medium-sized customer portfolio with regional or market-segment scope
Develop customer pipeline and growth strategies for new and existing customers
Manage accounts to deliver annual sales plans, including volume and variable margin targets
Work cross-functionally to improve how Dow Polyurethane Systems serves North American customers
Assess, triage, cultivate, and close new leads
Establish price/volume agreements and update internal systems
Nurture customers in alignment with business strategies
Gather market intelligence and customer insights for internal decision makers and stakeholders
Use CRM, DSR, CMT, OMP, and Smart Pricing at expert level
Document call reports and selling opportunities in CRM
Act as a Digital Ambassador for Dow.com and other digital enhancements
Drive adherence to the Service Offering Framework
Generate, triage, route, and develop leads and close opportunities according to L&OM guidelines
Maintain and update CRM and internal tools
Obtain and maintain customer forecasts in OMP
Monitor sales versus forecast/plan and take corrective action through digital tools
Communicate sales forecast changes to Product Management and Supply Chain
Support testing and optimization of commercial tools
Participate in Sales and Product/Marketing strategy calls
Support annual review of channel purchasing strategy and segmentation

Requirements

What you’ll need

A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5, Canadian Petty Officer 2nd Class, or Sergeant ranking
A minimum of 3 years of relevant working experience
Ability to work legally in the United States
No visa sponsorship/support is available, including for any type of U.S. permanent residency process
Effective conflict resolution skills
Negotiation and sales tactics
Solid understanding of products and product application rules
Solid business and financial acumen, including cost, freight, and margin
Proactive cold calling skills and self-driven, efficient approach
Technologically savvy and data-driven approach; early adopter of new technology
Proficiency in CRM, DSR, SmartPrice, Dow.com, and Microsoft Office
Relocation assistance is not available

Benefits

Comp & perks

Equitable and market-competitive base pay and bonus opportunity
Benefits and programs supporting physical, mental, financial, and social well-being
Competitive retirement program with company-provided benefits, savings opportunities, financial planning, and educational resources
Employee stock purchase programs (availability varies depending on location)
Student Debt Retirement Savings Match Program (U.S. only)
Robust medical and life insurance packages
Travel insurance available in certain countries/locations
Training and mentoring opportunities
Work experiences, community involvement, and team building
Role-based workplace flexibility
Competitive yearly vacation allowance
Paid time off for new parents, including adoptive and foster parents
Paid time off to care for sick or injured family members
Paid time off to support volunteering and Employee Resource Group participation
Wellbeing Portal
On-site fitness facilities (availability varies depending on location)
Employee discounts for online shopping, cinema tickets, gym memberships and more
Transportation allowance (availability varies depending on location)
Meal subsidies/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives, such as bike to work (availability varies depending on location)