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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, strategic account planning, and market intelligence to drive sales and enhance customer experience. Proficient in negotiation, business forecasting, and utilizing CRM tools to support organizational goals.
Highest-signal resume keywords
Customer Relationship ManagementStrategic Account PlanningNegotiation SkillsBusiness ForecastingMarket Intelligence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesMarket IntelligenceBusiness ForecastingNegotiationTechnical Aptitude
Soft Skills
Strong InitiativeOwnershipAccountabilityProactive AttitudeStrong Listening Skills
Tools & Technologies
CRMDSROMPSmart PricingMicrosoft Office
Industry Keywords
Customer ExperienceCross-Functional CollaborationVoice of CustomerC-Suite EngagementSales Targets
About the role
Key responsibilities & impact- Meet and exceed volume and variable margin targets in alignment with regional marketing strategies
- Lead and coordinate customer relationships at Purchasing, Technical, Marketing, and C-Suite levels
- Cultivate cross-Dow/customer relationships to grow business and improve customer experience
- Build relationships with internal and external stakeholders and advocate internally for customer needs
- Become a trusted consultant and advisor for customers
- Create and share strategic account plans in CRM
- Facilitate Voice of Customer activities with Marketing and Technical teams
- Collect and use market intelligence and customer feedback to shape sales/marketing plans
- Provide accurate business forecasts in OMP
- Lead and conduct negotiations and implement price changes and contracts
- Use CRM, DSR, CMT, OMP, and Smart Pricing at expert level
- Document call reports and selling opportunities in CRM
- Share learning opportunities and best practices across the organization
Requirements
What you’ll need- A minimum of a bachelor's degree or relevant military experience at or above a U.S. E5, Canadian Petty Officer 2nd Class, or Sergeant ranking
- A minimum of 3 years of relevant working experience
- Ability to travel up to 50%
- Ability to work legally in the United States
- No visa sponsorship/support is available, including for any type of U.S. permanent residency process
- Technical aptitude to understand customer manufacturing processes and apply Dow formulation know-how
- Proficiency in CRM, DSR, OMP, SmartPrice, and Microsoft Office
- Fluency in English with strong written and verbal communication skills
- Strong organizational and multitasking skills
- Strong initiative, ownership, accountability, passion, and proactive working attitude
- Strong listening, sales, and negotiation skills
- Strong business acumen and ability to work cross-functionally
- Ability to build trust, resolve conflicts, and navigate difficult situations professionally
Benefits
Comp & perks- Equitable and market-competitive base pay and bonus opportunity
- Benefits and programs supporting physical, mental, financial, and social well-being
- Competitive retirement program with company-provided benefits, savings opportunities, financial planning, and educational resources
- Employee stock purchase programs (availability varies depending on location)
- Student Debt Retirement Savings Match Program (U.S. only)
- Medical and life insurance packages
- Travel insurance (available in certain countries/locations)
- Training and mentoring opportunities
- Work experiences, community involvement, and team building
- Role-based workplace flexibility
- Competitive yearly vacation allowance
- Paid time off for new parents, including adoptive and foster parents
- Paid time off to care for sick or injured family members
- Paid time off for volunteering and Employee Resource Group participation
- Wellbeing Portal
- On-site fitness facilities (availability varies depending on location)
- Employee discounts for online shopping, cinema tickets, gym memberships, and more
- Transportation allowance (availability varies depending on location)
- Meal subsidies/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives, such as bike to work (availability varies depending on location)