Client Success Manager – Enterprise

Doximity

. Lead clients through successful implementation, from onboarding to product configuration and support .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,667 - $137,520 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and technical implementation within the healthcare industry, focusing on effective communication, project management, and relationship building to drive product adoption and ensure client satisfaction.

Highest-signal resume keywords

Client-Facing ExperienceTechnical Implementation ManagementProject ManagementCommunication SkillsAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementTechnical ImplementationSSO IntegrationEngagement Metrics TrackingProcess Improvement

Soft Skills

Communication SkillsCustomer ServiceAttention to DetailProblem-SolvingQuick Learner

Industry Keywords

Healthcare IndustryClient AdvocacyCross-Functional CollaborationProduct ConfigurationAccount Management

About the role

Key responsibilities & impact

Lead clients through successful implementation, from onboarding to product configuration and support
Collaborate cross-functionally to align client needs with internal workflows and ensure smooth launches
Conduct kickoff meetings and implementation calls
Manage a high-volume client base post-onboarding through scaled account management
Develop and maintain project timelines for clients and internal teams
Provide training, user documentation, and educational resources in partnership with Marketing
Serve as the internal client advocate and ensure deadlines and requirements are met
Build relationships with key stakeholders to drive product adoption
Track engagement metrics and demonstrate ROI to clients
Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively
Partner with Relationship Management to facilitate contract renewals

Requirements

What you’ll need

4+ years of client-facing experience in the healthcare industry
Strong communication, customer service, and presentation skills
Excellent attention to detail and analytical thinking
Quick learner with problem-solving skills and the ability to work independently
Comfortable in a fast-paced, evolving environment
Process improvement mindset
Experience managing technical implementations, such as SSO integration

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Flexible paid time off and company holidays
Paid parental leave
Professional development and learning opportunities
Wellness and mental health resources
Remote work support and home office stipend (where applicable)
Equity (where applicable)
Annual bonus or incentive compensation (where applicable)