Customer Service – Operations Specialist

DP World

. Organize and arrange transportation for customers with strong focus on ocean and air freight.

Posted 10/20/2026full-timeBurnaby • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in freight forwarding operations, including ocean and air freight logistics, while ensuring compliance with Canada's import and export regulations. Proficient in managing shipments and providing exceptional customer service through effective communication and collaboration.

Highest-signal resume keywords

Freight Forwarding ExperienceOcean And Air Freight LogisticsCanada's Import And Export RegulationsFreight Forwarding PlatformsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shipment DocumentationInvoice CreationBooking Details EntryOperational Activities ManagementDispute Resolution

Soft Skills

Proactive Team PlayerEffective Communication SkillsInterpersonal Skills

Tools & Technologies

Freight Forwarding PlatformsPC ApplicationsMS Office Applications

Certifications & Qualifications

Freight Forwarding Program Graduate

Industry Keywords

Freight Forwarding IndustryDomestic And International TransportationTransportation ArrangementSafe Transport Execution

About the role

Key responsibilities & impact

Organize and arrange transportation for customers with strong focus on ocean and air freight.
Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, and liaise between parties to provide status updates.
Follow appropriate work instructions or checklists to create consistency and minimize errors.
Enter shipment and booking details into approved freight forwarding platforms in a timely and accurate manner.
Submit required documentation from the system, including Master, AES, ACI, EDI, and booking confirmations.
Create invoices.
Use approved external providers as necessary to arrange transportation of goods.
Quickly resolve miscommunication and disputes to ensure safe, on-time deliveries.
Ensure safe transport execution in line with official requirements.
Manage shipments from open to close, handling day-to-day operational activities and closing out files in accounting.

Requirements

What you’ll need

2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight.
Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms.
Comprehensive understanding and expertise in the application of Canada's import and export regulations.
Proactive and collaborative team player with exceptional customer service skills.
Effective verbal, written, and interpersonal skills and the ability to communicate with clients, carriers, other forwarders, and vendors.
Knowledge and experience in PC and MS Office applications.
Must be fluent in English.
Previous Canadian work experience or experience working directly with Canadian industries.