Account Manager

Dragonfly Health

. Build trusted relationships with hospice customers and become a strategic partner in their long-term success .

Posted 10/2/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare account management and client services, with a strong focus on building relationships and delivering exceptional customer experiences. Proficient in utilizing Salesforce for account management and collaborating across various teams to support operational excellence and patient care outcomes.

Highest-signal resume keywords

Healthcare Account ManagementCustomer Relationship BuildingSalesforce ProficiencyAnalytical Problem-SolvingClinical Licensure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Account ManagementClient ServicesOperational ExcellenceUtilization AnalysisProject Management

Soft Skills

Relationship BuildingCommunication SkillsInfluencing StakeholdersCollaborationProblem-Solving

Tools & Technologies

SalesforceMicrosoft Office

Certifications & Qualifications

RNLPNRPhPharmD

Industry Keywords

Hospice OperationsHome HealthLong-Term CarePost-Acute CarePharmacy Services

About the role

Key responsibilities & impact

Build trusted relationships with hospice customers and become a strategic partner in their long-term success
Deliver an exceptional customer experience by understanding client needs and aligning Dragonfly Health solutions to support quality care and operational excellence
Partner with Clinical Managers to promote appropriate medication utilization, patient care outcomes, and cost management initiatives
Lead recurring business reviews by preparing meeting agendas, facilitating customer discussions, documenting action items, and ensuring follow-through
Coordinate with Billing, Operations, Customer Service, Implementation, and other internal teams to resolve issues and deliver seamless service
Support new customer onboarding, implementations, integrations, and post-go-live education
Maintain accurate customer records, activities, and account plans within Salesforce
Monitor account performance, utilization trends, and customer health to proactively identify opportunities, risks, and recommendations
Collaborate with Sales to support customer growth, acquisitions, expanded services, and strategic initiatives
Participate in customer education, conferences, and marketing events while serving as a trusted resource for clients and internal partners

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Pharmacy, or a related field (or equivalent experience)
3+ years of experience in healthcare account management, client services, hospice operations, pharmacy services, clinical support, or a related healthcare environment required
Experience supporting hospice, home health, long-term care, post-acute care, or pharmacy customers preferred
Strong relationship-building and communication skills with the ability to influence stakeholders at multiple organizational levels
Experience leading customer meetings, presentations, and business reviews
Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment
Strong analytical and problem-solving skills with the ability to interpret utilization, operational, and financial trends
Experience collaborating across clinical, operational, billing, implementation, customer service, and sales teams
Proficiency with Salesforce or other CRM platforms and Microsoft Office
Clinical licensure (RN, LPN, RPh, or PharmD) or healthcare-related certifications are a plus
Ability to work independently from a home or corporate office to achieve objectives

Benefits

Comp & perks

Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
Growth Opportunity and Career Advancement
Agile and Adaptable team culture
Innovative and revolutionary technology solutions
Continuous learning and skill development
Opportunities for career advancement