Dragonfly Health

Account Manager

• Build trusted relationships with hospice customers and become a strategic partner in their long-term success
• Deliver an exceptional customer experience by understanding client needs and aligning Dragonfly Health solutions to support quality care and operational excellence
• Partner with Clinical Managers to promote appropriate medication utilization, patient care outcomes, and cost management initiatives
• Lead recurring business reviews by preparing meeting agendas, facilitating customer discussions, documenting action items, and ensuring follow-through
• Coordinate with Billing, Operations, Customer Service, Implementation, and other internal teams to resolve issues and deliver seamless service
• Support new customer onboarding, implementations, integrations, and post-go-live education
• Maintain accurate customer records, activities, and account plans within Salesforce
• Monitor account performance, utilization trends, and customer health to proactively identify opportunities, risks, and recommendations
• Collaborate with Sales to support customer growth, acquisitions, expanded services, and strategic initiatives
• Participate in customer education, conferences, and marketing events while serving as a trusted resource for clients and internal partners

Sales

• Conduct thorough research and proactively follow up on qualified leads to build and maintain a robust sales pipeline
• Track all hospice prospects within the designated territory
• Review and understand client contracts, including terms, renewal dates, and service amendments
• Collaborate with clients to negotiate favorable agreements and renewals while meeting company profitability goals
• Cultivate relationships with leadership and key decision-makers in hospice organizations
• Close new business opportunities and expand the company's market presence
• Engage with clients and attend industry conferences
• Develop, strengthen, and maintain relationships across corporate, regional, and local levels
• Introduce the full range of services offered by Dragonfly Health and generate new leads
• Provide regular, detailed status reports through the company’s contact management system
• Create and present persuasive proposals to key decision-makers
• Negotiate and secure contracts resulting in mutually beneficial solutions

Regional Sales Director

Pharmacist

• Provide clinical review and consultation on medication requests, prior authorizations, and benefit determinations
• Evaluate therapy appropriateness, dosing, and safety based on evidence-based guidelines
• Collaborate with providers to clarify prescriptions and recommend alternatives when appropriate
• Support complex case reviews and appeals with accurate clinical documentation
• Identify opportunities to improve medication adherence, safety, and cost-effectiveness
• Educate internal teams on formulary management, utilization review, and pharmacy policy updates
• Ensure members receive clinically appropriate, cost-effective therapies
• Balance patient care with responsible resource management

Clinical Consulting Pharmacist

Business Intelligence Analyst

• Develop reporting that gives leaders clear visibility into site, team, and individual performance
• Build short- and long-term forecasting models to determine staffing needs based on demand, service expectations, and budget targets
• Create forward-looking forecasts using historical trends and future business drivers to support planning and resource allocation
• Analyze workforce trends and performance gaps and recommend improvements to staffing models, scheduling, and operational processes
• Develop consistent WFM reporting standards and processes that improve data integrity and decision-making
• Maintain WFM system configurations and data integrity supporting forecasting, scheduling, and reporting
• Partner across the organization to support integrations between WFM platforms, Avaya, and other operational systems
• Represent Workforce Management on cross-functional initiatives involving staffing, forecasting, operational analytics, and system changes

WFO Analyst, Reporting and Analysis

Billing Specialist

• Manage monthly invoicing activities, including validating invoice data, making necessary adjustments, and ensuring processes are followed accurately
• Maintain invoicing procedures and help ensure consistent execution across the team
• Create monthly client metric reporting for the Client Services team
• Analyze data and provide reporting or insights to support other teams across the organization
• Lead and review invoicing and data-quality work completed by Billing Specialists
• Work closely with Finance, Data Integrity, and Data Analytics to resolve issues and support accurate client billing and reporting
• Develop an understanding of system usage and recurring issues to identify opportunities to improve the customer experience
• Participate in invoicing-related application testing and special projects as needed

Billing Analyst

QA Engineer

• Conduct routine and targeted audits across applicable business areas
• Evaluate quality, compliance, and adherence to established standards
• Analyze quality metrics, audit results, operational trends, and performance data
• Develop and maintain dashboards, scorecards, audit summaries, and reports
• Identify workflow inefficiencies, compliance risks, and recurring issues
• Communicate recommendations to operational leadership
• Support root-cause analysis and corrective and preventive action (CAPA) efforts
• Help prepare for regulatory surveys, accreditation reviews, internal audits, and compliance assessments
• Partner with teams on process improvements, workflow changes, system updates, and quality initiatives

Quality Assurance Analyst

Procurement

• Configure contracted pricing, billing terms, and service parameters within internal systems to ensure accurate invoicing and ordering functionality
• Translate contract language, including fee schedules, terms, and amendments, into system configurations and updates
• Support implementation of new clients and providers by setting up and maintaining accurate system data
• Maintain and update provider, client, and equipment catalog data to reflect current offerings and contract terms
• Partner cross-functionally with Contracting, Implementation, Billing, and Client Services teams to resolve issues and ensure alignment
• Perform ongoing system audits and quality checks to ensure 100% accuracy in configuration work
• Serve as a resource for troubleshooting configuration issues and improving system processes