Implementation Operations & Analytics Lead

Dragonfly Health

. Partner with Implementation leadership to develop and maintain dashboards, recurring reports, and performance measures .

Posted 10/20/2026full-timeRemote • Arizona • United StatesSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analytics, reporting, and client engagement, with a strong focus on developing dashboards and actionable insights. Proficient in managing cross-functional teams and improving operational execution through effective communication and project planning.

Highest-signal resume keywords

Dashboard DevelopmentData AnalysisProject ManagementClient EngagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReportingTrend IdentificationProcess ImprovementProject PlanningPerformance InsightsDocumentationIssue ResolutionSurvey AnalysisOperational Execution

Soft Skills

Analytical SkillsProblem-SolvingOrganizational SkillsEffective CommunicationPresentation Skills

Tools & Technologies

SalesforceMonday.comSharePointMicrosoft OfficeExcelReporting ToolsCollaboration ToolsSurvey Tools

Industry Keywords

Business AdministrationHealthcare AdministrationData AnalyticsInformation SystemsClient Experience

About the role

Key responsibilities & impact

Partner with Implementation leadership to develop and maintain dashboards, recurring reports, and performance measures
Manage incoming analytics, reporting, implementation, training, and client project requests
Coordinate scope, priorities, ownership, and timelines with leadership and stakeholders
Analyze implementation, workload, and client performance data to identify trends, risks, and improvement opportunities
Present actionable recommendations
Manage client surveys and feedback channels
Translate survey results into summaries and recommendations that improve the client experience
Lead consistent use of Salesforce, Monday.com, SharePoint, and related tools
Strengthen data quality, reporting accuracy, documentation, and workflow visibility
Support large client implementations by tracking milestones, identifying risks, coordinating resources, and resolving or escalating complex issues
Bring cross-functional teams together to align workstreams and drive follow-up
Develop standardized tools, templates, and processes that improve execution

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Healthcare Administration, Data Analytics, Information Systems, or a related field
Three or more years of experience in analytics, reporting, operations, customer engagement, implementation, or a related role involving data analysis and stakeholder collaboration
Experience developing and maintaining dashboards, recurring reports, and performance insights for operational or client-facing audiences
Strong analytical and problem-solving skills
Ability to identify trends, root causes, and process gaps and translate findings into practical recommendations
Strong project planning and organizational skills
Experience managing request intake, competing priorities, implementation milestones, and issue resolution
Effective communication and presentation skills
Ability to align cross-functional teams, drive accountability, and create clear summaries, documentation, and scalable processes
Proficiency with Microsoft Office, CRM, project management, reporting, collaboration, and survey tools
Proficiency with Excel, Salesforce, Monday.com, and SharePoint; experience using these tools to improve data quality, adoption, and operational execution preferred

Benefits

Comp & perks

Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
Growth Opportunity and Career Advancement
Agile and Adaptable team culture
Innovative and revolutionary technology solutions
A higher calling to provide quality patient care
Continuous learning and skill development opportunities