Intake Specialist

Dragonfly Health

. Serve as the first point of contact for inbound calls and emails from homecare agencies, providers, and other customers seeking assistance with proprietary software applications .

Posted 11/4/2026full-timeRemote • Alabama • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing first-level technical support for software applications, effectively managing customer inquiries, and utilizing ticketing systems to ensure efficient issue resolution. Strong communication and problem-solving skills are essential for navigating customer interactions and supporting seamless care delivery.

Highest-signal resume keywords

Customer-Facing ExperienceTechnical Support ExperienceMicrosoft Office ProficiencyProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportData EntrySoftware TroubleshootingTicketing SystemsSystem Navigation

Soft Skills

Verbal CommunicationWritten CommunicationAdaptabilityProactive ApproachCollaboration

Tools & Technologies

Microsoft OfficeWeb-Based Applications

Industry Keywords

Homecare AgenciesHealthcare EnvironmentCustomer Support

About the role

Key responsibilities & impact

Serve as the first point of contact for inbound calls and emails from homecare agencies, providers, and other customers seeking assistance with proprietary software applications
Provide first-level technical support for login difficulties, password resets, system navigation, and basic functionality questions
Create, document, and manage support tickets, accurately capturing relevant information and escalating when necessary
Troubleshoot common software and order fulfillment issues
Communicate with healthcare partners, internal departments, and technical support teams to coordinate issue resolution and provide updates
Assess customer inquiries, identify appropriate resources or departments, and route requests efficiently
Help users navigate systems confidently and support seamless delivery of care

Requirements

What you’ll need

High school diploma or equivalent required
At least six months of customer-facing experience
One year of experience in a call center, help desk, technical support, or healthcare environment strongly preferred
Strong verbal and written communication skills
Proficiency with Microsoft Office, web-based applications, and accurate data entry
Familiarity with customer support or ticketing systems is a plus
Strong problem-solving and organizational skills
Ability to manage multiple requests, follow established procedures, and take ownership of customer issues
Proactive, adaptable approach to learning new systems and working collaboratively
Spanish-speaking skills are a plus but not required
Flexibility to accommodate established work schedules and potential on-call rotations, including overnight coverage

Benefits

Comp & perks

Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
Growth Opportunity and Career Advancement
Agile and Adaptable team culture
Innovative and revolutionary technology solutions
A higher calling to provide quality patient care
Continuous learning and skill development opportunities