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Senior Provider Services Consultant – Northeast Region
Dragonfly Health. Act as the key contact for provider concerns and oversee resolution of service failures .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in provider relationship management and operational oversight, with a strong focus on performance improvement and quality resolution in the healthcare sector. Proficient in data analysis and reporting to support client satisfaction and operational success.
Highest-signal resume keywords
Vendor ManagementRelationship ManagementQuality ResolutionData AnalysisHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Improvement PlansQuality Incident TrackingClaims MonitoringBilling OversightCRM Record MaintenancePerformance ReportingExcel ProficiencyOnboarding SupportTraining DevelopmentOperational Success
Soft Skills
Strong CommunicationPresentation SkillsInterpersonal SkillsAnalytical SkillsAbility to Manage Multiple Priorities
Industry Keywords
HealthcarePost-Acute CareManaged CareDurable Medical EquipmentClient Satisfaction
About the role
Key responsibilities & impact- Act as the key contact for provider concerns and oversee resolution of service failures
- Manage provider performance improvement plans and track quality incidents
- Collaborate with implementation teams to improve provider onboarding and training
- Monitor provider operations including claims, billing, redelivery issues, and service standards
- Maintain CRM records and generate performance reporting and scorecards
- Support onboarding and training of new Provider Services team members
- Serve as a specialist for non-core business lines and large accounts
- Provide weekend coverage on a rotating basis to ensure client and patient needs are met
- Strengthen provider relationships, address issues quickly, and drive continuous improvement
- Support operational success and client satisfaction
Requirements
What you’ll need- Candidates must reside in NY, NJ, PA, ME, VT, NH, CT, RI, DE, or surrounding areas
- Bachelor’s degree or equivalent work experience
- 4+ years of professional work experience
- At least 2 years in vendor management, relationship management, or quality resolution
- Experience in healthcare, post-acute, managed care, or durable medical equipment
- Strong communication, presentation, and interpersonal skills
- Excellent analytical skills
- Proficiency with Excel for reporting and data analysis
- Ability to manage multiple priorities in a fast-paced environment
- Rotating weekend coverage required
Benefits
Comp & perks- Competitive Pay
- Comprehensive benefits package (health, dental, vision, PTO, sick time, 401k w/match, etc.)
- Growth opportunity and career advancement
- Agile and adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
- Continuous learning and skill development opportunities