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Senior Provider Services Consultant – Southeast Region
Dragonfly Health. Act as the key contact for provider concerns and oversee resolution of service failures .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in provider relationship management and performance improvement within the healthcare sector, leveraging strong analytical and communication skills to enhance service delivery and operational efficiency.
Highest-signal resume keywords
Vendor ManagementRelationship ManagementQuality ResolutionHealthcare ExperienceData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Improvement PlansQuality Incident TrackingCRM MaintenanceReportingExcel Proficiency
Soft Skills
Strong CommunicationPresentation SkillsInterpersonal SkillsAnalytical SkillsAbility to Manage Multiple Priorities
Industry Keywords
HealthcarePost-Acute CareManaged CareDurable Medical EquipmentService Standards
About the role
Key responsibilities & impact- Act as the key contact for provider concerns and oversee resolution of service failures
- Manage provider performance improvement plans and track quality incidents
- Collaborate with implementation teams to improve provider onboarding and training
- Monitor provider operations including claims, billing, redelivery issues, and service standards
- Maintain CRM records and generate performance reporting and scorecards
- Support onboarding and training of new Provider Services team members
- Serve as a specialist for non-core business lines and large accounts
- Provide weekend coverage on a rotating basis to ensure client and patient needs are met
- Strengthen provider relationships, address issues quickly, and drive continuous improvement
Requirements
What you’ll need- Candidates must reside in TN, KY, AL, GA, SC, MS, LA, or surrounding states
- Bachelor’s degree or equivalent work experience
- 4+ years of professional work experience
- At least 2 years in vendor management, relationship management, or quality resolution
- Experience in healthcare, post-acute, managed care, or durable medical equipment
- Strong communication, presentation, and interpersonal skills
- Excellent analytical skills
- Proficiency with Excel for reporting and data analysis
- Ability to manage multiple priorities in a fast-paced environment
Benefits
Comp & perks- Competitive Pay
- Comprehensive benefits package (health, dental, vision, PTO, sick time, 401k w/match, etc.)
- Growth opportunity and career advancement
- Agile and adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
- Continuous learning and skill development opportunities