Customer Account Specialist III

Dresser, Inc.

. Conduct administrative tasks, including preparing reports, presentations, correspondence, and organizational communications .

Posted 10/24/2026full-timeHouston • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and order management processes, with strong analytical skills in pricing models and margin analysis. Proficient in Microsoft Office Suite and ERP systems, with a customer-centric approach and the ability to manage cross-functional collaborations effectively.

Highest-signal resume keywords

Customer Service ExperienceOrder Management KnowledgeERP System ProficiencyStrong Analytical SkillsCross-Functional Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Management ProcessesPricing ModelsMargin AnalysisCustomer Record ManagementChange Order ManagementReport PreparationPresentation DevelopmentCustomer Purchase Order EntrySales-Order Acknowledgement ProcessingCustomer Status Updates

Soft Skills

Strong English Communication SkillsInterpersonal SkillsProblem-Solving MindsetAbility to MultitaskRelationship Management

Tools & Technologies

Microsoft Office SuiteERP SystemsCPQ PlatformsPower BI

Industry Keywords

Commercial Sales ProcessesCustomer ContractsChannel AgreementsOrganizational CommunicationsCustomer Engineering Specifications

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Conduct administrative tasks, including preparing reports, presentations, correspondence, and organizational communications
Maintain records, manage calendars, coordinate meetings, and handle related duties
Handle special projects as assigned
Develop and maintain open-order status reports for customer order fulfillment
Lead customer meetings for backlog and order-status reporting
Enter customer purchase orders into the ERP system
Process sales-order acknowledgements and provide customer status updates
Develop and manage change orders
Create and maintain customer records, customer master data, and customer engineering specifications
Follow customer contracts, channel agreements, and terms and conditions
Issue return authorization numbers directly to customers
Identify and prioritize issues, create solutions, and meet deadlines
Build trusted customer partnerships through proactive relationship management and customer visits
Collaborate with Technical Service & Development, Marketing, Product Management, and Supply Chain teams
Support commercial negotiations and pricing discussions by implementing price quotes and price books

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, or related subject matter from an accredited university or college
Minimum 10 years of experience in Customer Service and/or product planning capacity or customer-facing commercial roles
Knowledge of commercial sales processes
Strong English communication skills
Strong analytical skills with proficiency in pricing models and margin analysis
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Knowledge of Order Management processes
Cross-functional team experience in matrix organizations
Ability and willingness to work overtime, weekends, and holidays as required
Ability and willingness to work in the Houston, TX office environment
Must be legally authorized to work in the United States without sponsorship
ERP experience strongly preferred
CPQ platform experience preferred
Familiarity with Power BI is a plus
Ability to work independently and multitask
Strong interpersonal, verbal, and written communication skills
Customer-centric and problem-solving mindset
Technical aptitude and willingness to learn new technologies and applications

Benefits

Comp & perks

Competitive compensation package with performance-based incentives
Medical, dental, and vision benefits
401(k) with company match
Collaborative and growth-oriented team environment
Opportunity to work with industry-leading measurement and flow control products