Dresser, Inc.

Customer Specialist

• Conduct administrative tasks, including preparing reports, presentations, correspondence, and organizational communications
• Maintain records, manage calendars, coordinate meetings, and handle related duties
• Handle special projects as assigned
• Develop and maintain open-order status reports for customer order fulfillment
• Lead customer meetings for backlog and order-status reporting
• Enter customer purchase orders into the ERP system
• Process sales-order acknowledgements and provide customer status updates
• Develop and manage change orders
• Create and maintain customer records, customer master data, and customer engineering specifications
• Follow customer contracts, channel agreements, and terms and conditions
• Issue return authorization numbers directly to customers
• Identify and prioritize issues, create solutions, and meet deadlines
• Build trusted customer partnerships through proactive relationship management and customer visits
• Collaborate with Technical Service & Development, Marketing, Product Management, and Supply Chain teams
• Support commercial negotiations and pricing discussions by implementing price quotes and price books

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Customer Account Specialist III