Technical Customer Success Manager

Driivz

. Own and develop relationships with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic enterprise customer relationships, driving customer success through technical guidance, and delivering impactful training. Proficient in understanding complex technical environments and translating customer needs into actionable insights for product development.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementREST API ExperienceEnterprise Account DevelopmentEV Charging Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AptitudeAPI IntegrationSoftware TroubleshootingCustomer Training DeliveryData Flow Management

Soft Skills

Excellent CommunicationRelationship BuildingOwnership MentalityPresentation SkillsCross-Functional Collaboration

Tools & Technologies

Driivz PlatformSaaS PlatformsTechnical ArchitectureCustomer Enablement Tools

Industry Keywords

EV ChargingE-MobilityEnergy ManagementUtilitiesOCPPOCPI

About the role

Key responsibilities & impact

Own and develop relationships with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR
Act as the customer’s trusted advisor and primary point of contact for business and technical stakeholders
Understand customer business objectives, technical environments, and success criteria; build plans to drive adoption and measurable value
Lead business reviews, technical reviews, roadmap discussions, and success planning
Drive customer retention, satisfaction, adoption, and growth while identifying risks and opportunities
Develop strong knowledge of the Driivz platform, architecture, APIs, integrations, and technical capabilities
Guide customers through technical discussions involving APIs, integrations, data flows, authentication, and third-party systems
Partner with Product, R&D, Support, Operations, and other internal teams to resolve technical challenges and ensure customer outcomes
Lead and coordinate complex customer issues and escalations with clear communication, ownership, and follow-through
Deliver technical and functional training to customers
Identify knowledge gaps and create or improve training materials, best practices, and customer enablement processes
Translate customer requirements and feedback into actionable input for Product and R&D
Become a subject-matter expert on Driivz solutions and the broader EV charging ecosystem

Requirements

What you’ll need

4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role within a SaaS or technology company
Proven experience owning and developing large enterprise accounts and high-value ARR portfolios
Strong customer orientation with the ability to build trusted relationships with technical, operational, and executive stakeholders
Strong technical aptitude and experience working with REST APIs, integrations, and complex software platforms
Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders
Experience leading customer meetings, technical discussions, workshops, and training sessions
Excellent communication and presentation skills, with the ability to explain complex technical topics to both technical and non-technical audiences
Strong ownership mentality and ability to independently manage multiple strategic customers, priorities, and escalations
Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams
Experience in EV charging, e-mobility, energy, utilities, or related industries is nice to have
Familiarity with EV charging standards and protocols such as OCPP and OCPI is nice to have
Experience with roaming, payments, energy management, or charging-network operations is nice to have
Experience working with enterprise-scale, mission-critical SaaS platforms is nice to have

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Driivz Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 📦 Logistics 🏭 Manufacturing Consulting
Logistics
Manufacturing Driivz is a Vontier company delivering an end-to-end EV charging and energy management solution. They empower major service providers in the e-mobility landscape with a market-leading software platform that integrates operations, energy management, billing management, and driver self-service tools. Driivz's cloud-based platform manages tens of thousands of public chargers worldwide, serving over 800,000 drivers across various countries. The solution is known for its flexibility and integration capabilities, supporting numerous charger types and ensuring compliance with international standards. Driivz's customers include renowned global industry players like Volvo, Shell, and Evgo. Technical Customer Success Manager Job not on LinkedIn 🔥 2 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Customer Success Manager 👻 Ghost score 12% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own and develop relationships with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR
Act as the customer’s trusted advisor and primary point of contact for business and technical stakeholders
Understand customer business objectives, technical environments, and success criteria; build plans to drive adoption and measurable value
Lead business reviews, technical reviews, roadmap discussions, and success planning
Drive customer retention, satisfaction, adoption, and growth while identifying risks and opportunities
Develop strong knowledge of the Driivz platform, architecture, APIs, integrations, and technical capabilities
Guide customers through technical discussions involving APIs, integrations, data flows, authentication, and third-party systems
Partner with Product, R&D, Support, Operations, and other internal teams to resolve technical challenges and ensure customer outcomes
Lead and coordinate complex customer issues and escalations with clear communication, ownership, and follow-through
Deliver technical and functional training to customers
Identify knowledge gaps and create or improve training materials, best practices, and customer enablement processes
Translate customer requirements and feedback into actionable input for Product and R&D
Become a subject-matter expert on Driivz solutions and the broader EV charging ecosystem 🎯 Requirements
4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role within a SaaS or technology company
Proven experience owning and developing large enterprise accounts and high-value ARR portfolios
Strong customer orientation with the ability to build trusted relationships with technical, operational, and executive stakeholders
Strong technical aptitude and experience working with REST APIs, integrations, and complex software platforms
Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders
Experience leading customer meetings, technical discussions, workshops, and training sessions
Excellent communication and presentation skills, with the ability to explain complex technical topics to both technical and non-technical audiences
Strong ownership mentality and ability to independently manage multiple strategic customers, priorities, and escalations
Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams
Experience in EV charging, e-mobility, energy, utilities, or related industries is nice to have
Familiarity with EV charging standards and protocols such as OCPP and OCPI is nice to have
Experience with roaming, payments, energy management, or charging-network operations is nice to have
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