Driivz

Technical Customer Success

• Own and develop relationships with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR
• Act as the customer’s trusted advisor and primary point of contact for business and technical stakeholders
• Understand customer business objectives, technical environments, and success criteria; build plans to drive adoption and measurable value
• Lead business reviews, technical reviews, roadmap discussions, and success planning
• Drive customer retention, satisfaction, adoption, and growth while identifying risks and opportunities
• Develop strong knowledge of the Driivz platform, architecture, APIs, integrations, and technical capabilities
• Guide customers through technical discussions involving APIs, integrations, data flows, authentication, and third-party systems
• Partner with Product, R&D, Support, Operations, and other internal teams to resolve technical challenges and ensure customer outcomes
• Lead and coordinate complex customer issues and escalations with clear communication, ownership, and follow-through
• Deliver technical and functional training to customers
• Identify knowledge gaps and create or improve training materials, best practices, and customer enablement processes
• Translate customer requirements and feedback into actionable input for Product and R&D
• Become a subject-matter expert on Driivz solutions and the broader EV charging ecosystem

Technical Customer Success Manager