Client Success Project Manager

Drips

. Own a portfolio of client implementations from close of sale through launch .

Posted 11/4/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client implementations and project plans, ensuring alignment with business goals while maintaining detailed project documentation and timelines. Proficient in coordinating integrations and facilitating communication among stakeholders in regulated environments.

Highest-signal resume keywords

Project ManagementClient-Facing OnboardingSFTP IntegrationSalesforceAgile/Scrum Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementationData IntegrationREST APIsUATScope ManagementRisk ManagementMilestone TrackingTimeline ManagementDetail Orientation

Soft Skills

Strong CommunicationOrganizational SkillsProactive ApproachDetail-OrientedMeeting Facilitation

Tools & Technologies

SalesforceSharePointSmartsheetAsanaClickUp

Certifications & Qualifications

PMPCAPMAgile/Scrum Certification

Industry Keywords

SaaSHealthcareHealth PlansInsuranceEducationCompliance

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own a portfolio of client implementations from close of sale through launch
Translate client business goals into actionable internal and client-facing project plans
Co-host client-facing kickoff meetings, conversation design reviews, and integration planning sessions
Produce standardized project deliverables covering scope, milestones, roles, and success measures
Build and maintain detailed project plans with realistic timelines, contracted deliverables, and cross-functional SLAs
Anticipate and manage risks, scope changes, and dependencies across design, integration, and testing workstreams
Coordinate SFTP and API integration milestones through configuration, testing, and launch readiness
Escalate timeline risks and capacity concerns with recommended paths forward
Host weekly internal and client-facing project meetings
Communicate status, risks, issues, and priorities to stakeholders
Enforce accountability for task ownership across internal teams and client stakeholders
Prepare meeting notes, track action items, and ensure participants are prepared
Maintain accurate project records, onboarding trackers, and implementation documentation in Salesforce and SharePoint
Prepare kickoff decks, conversation design materials, and supporting project documents
Support Client Success Managers with project approvals, agendas, and deliverables through launch and handoff
Improve project management templates, standards, and process documentation

Requirements

What you’ll need

3–5 years of project management, implementation, or client-facing onboarding experience, preferably in SaaS or technology services
Demonstrated ability to manage multiple concurrent projects and competing deadlines without losing detail
Strong written and verbal communication skills, including comfort leading meetings with client stakeholders
Working proficiency with project management and CRM tooling such as Salesforce, SharePoint, Smartsheet, Asana, ClickUp, or similar
Proactive, organized, detail-oriented working style
Bachelor’s degree or equivalent practical experience
Exposure to data integrations including SFTP file transfers, REST APIs, field mapping, and UAT
Ability to hold a credible conversation with technical teams
Experience in healthcare, health plans, insurance, education, or another regulated/compliance-sensitive vertical
Familiarity with conversational messaging, contact center, CX, or marketing automation platforms
PMP, CAPM, or Agile/Scrum certification preferred but not required

Benefits

Comp & perks

Remote-first work with a collaborative, low-ego team
Clear growth path toward Senior Project Manager and larger, more complex enterprise implementations
Manager available for coaching and escalation support
Opportunity to own real client projects end to end
Work with enterprise clients and a category-defining product