Drips

General

• Configure and update customer campaigns in Drips’ proprietary platform
• Set up outreach schedules for messages and calls
• Configure branching logic and response-based actions
• Attach and map audio files for outbound calls
• Work with JSON-based configuration files to define campaign behavior
• Use simple scripts or structured data files for configuration, data preparation, or bulk updates
• Manage a queue of build and support requests in the ticketing system
• Understand requesters’ objectives and determine required platform changes
• Make updates, test configurations, and document changes
• Translate vague business objectives into concrete configuration choices
• Recommend message volume, scheduling, call and response routing, and maintainable campaign structures
• Balance client goals, technical constraints, and operational considerations
• Run basic tests to verify message order, audio playback, and campaign behavior
• Investigate reported configuration issues
• Collaborate with QA, Build Specialists, Client Success, Operations, and Production leadership

Explore Production Build Specialist at Drips. Review requirements and application details.

Production Build Specialist

Quality Specialist

• Run functional and regression tests on completed campaign builds
• Verify message timing, sequencing, content, call routing, audio playback, and digit-press behavior
• Test performance across different carriers, devices, and time zones
• Own QC cases from intake through fully tested and documented closure
• Prioritize cases based on urgency, launch dates, and complexity
• Identify, document, and communicate defects clearly
• Coordinate with the Build team on campaign rework
• Work with Product Engineering on underlying system issues
• Translate technical findings for technical and non-technical stakeholders
• Document test cases and results in a test management platform
• Maintain a defect-results dashboard and track recurring problem areas
• Deliver regular reports to leadership on findings, risks, and improvement opportunities
• Manage the QC queue and ensure cases do not stall or remain untested

Explore Production Quality Control Specialist at Drips. Review requirements and application details.