Production Build Specialist

Drips

. Configure and update customer campaigns in Drips’ proprietary platform .

Posted 10/8/2026full-timeRemote • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring and managing customer campaigns using proprietary platforms, with strong skills in JSON, data preparation, and troubleshooting. Capable of balancing client goals with technical constraints while effectively communicating changes to non-technical stakeholders.

Highest-signal resume keywords

JSON ConfigurationCampaign ManagementTicket Queue ManagementMarketing Automation ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JSONXMLCSVBasic ScriptingData PreparationConfiguration ManagementAudio File ProcessingCampaign Behavior TestingMessage SchedulingOutreach Campaign Configuration

Soft Skills

Exceptional OrganizationProblem-SolvingCommunication SkillsAttention to DetailAbility to Ask Clarifying Questions

Tools & Technologies

Drips PlatformSpreadsheetsTicketing SystemCRM SoftwareDialers

Industry Keywords

Marketing OperationsIT SupportData OperationsQAClient Success

About the role

Key responsibilities & impact

Configure and update customer campaigns in Drips’ proprietary platform
Set up outreach schedules for messages and calls
Configure branching logic and response-based actions
Attach and map audio files for outbound calls
Work with JSON-based configuration files to define campaign behavior
Use simple scripts or structured data files for configuration, data preparation, or bulk updates
Manage a queue of build and support requests in the ticketing system
Understand requesters’ objectives and determine required platform changes
Make updates, test configurations, and document changes
Translate vague business objectives into concrete configuration choices
Recommend message volume, scheduling, call and response routing, and maintainable campaign structures
Balance client goals, technical constraints, and operational considerations
Run basic tests to verify message order, audio playback, and campaign behavior
Investigate reported configuration issues
Collaborate with QA, Build Specialists, Client Success, Operations, and Production leadership

Requirements

What you’ll need

Exceptional organization; ability to manage a steady queue of requests, prioritize competing work, and keep tasks moving
Comfort reading and editing JSON or similar formats such as XML or CSV
Experience using spreadsheets to track and organize configuration details
Willingness and ability to learn proprietary software and follow documentation
Strong attention to detail, including catching mismatched IDs, incorrect mappings, and inconsistent rules
Good problem-solving and communication skills
Ability to ask clarifying questions and explain changes in plain language to non-technical partners
No software engineering or computer science degree required
Prior experience in technical, operations, or support-focused roles is a plus, not required
Experience configuring marketing automation platforms, CRMs, dialers, or workflow/rules-based tools is a plus
Salesforce or similar CRM experience is a plus
Experience managing a ticket queue or support caseload is a plus
Experience running email, SMS, or call-center outreach campaigns is a plus
Basic scripting or query language familiarity is a plus
Experience processing audio files is a plus
Background in IT support, marketing operations, QA, data operations, or similar is a plus
Resume and brief cover-letter summary required for application

Benefits

Comp & perks

Remote work arrangement
Full-time employment (40 hours/week)