Production Quality Control Specialist

Drips

. Run functional and regression tests on completed campaign builds .

Posted 10/8/2026full-timeRemote • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality control processes, including functional and regression testing, defect documentation, and effective communication of technical findings to diverse stakeholders. Proficient in managing test cases and utilizing test management platforms to ensure thorough testing and reporting.

Highest-signal resume keywords

Test Management Platform ExperienceQueue Management SkillsAnalytical SkillsDefect DocumentationTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Functional TestingRegression TestingDefect IdentificationTest Case DocumentationPerformance Testing

Soft Skills

Attention to DetailClear Communication

Tools & Technologies

Test Management PlatformsTicketing SystemsInternal Testing Tools

Industry Keywords

Quality ControlCampaign TestingSystem BehaviorReal-World Testing Conditions

About the role

Key responsibilities & impact

Run functional and regression tests on completed campaign builds
Verify message timing, sequencing, content, call routing, audio playback, and digit-press behavior
Test performance across different carriers, devices, and time zones
Own QC cases from intake through fully tested and documented closure
Prioritize cases based on urgency, launch dates, and complexity
Identify, document, and communicate defects clearly
Coordinate with the Build team on campaign rework
Work with Product Engineering on underlying system issues
Translate technical findings for technical and non-technical stakeholders
Document test cases and results in a test management platform
Maintain a defect-results dashboard and track recurring problem areas
Deliver regular reports to leadership on findings, risks, and improvement opportunities
Manage the QC queue and ensure cases do not stall or remain untested

Requirements

What you’ll need

Experience with a test management platform to document test cases, execute test suites, and track results
Strong queue management skills, including prioritizing QC cases by urgency and launch date
Strong analytical skills and attention to detail
Ability to identify inconsistencies, edge cases, and trends across defects
Ability to document defects clearly enough for reproduction and resolution
Ability to communicate technical findings in plain language to non-technical partners
Technical understanding of system behavior and real-world testing conditions
Ability to work with internal testing and configuration tools, test management platforms, and ticketing systems
Resume and a brief cover-letter summary required when applying

Benefits

Comp & perks

Remote work arrangement
Full-time employment (40 hours/week)