Collections Specialist

Driven Brands Inc.

. Manage an assigned portfolio of customer accounts and perform collection activities to ensure timely payment of outstanding balances .

Posted 9/23/2026full-timeRemote • North Carolina • United StatesJunior💰 $20 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounts receivable management, including collections, billing, and cash application, while providing exceptional customer service and maintaining accurate documentation. Proficient in analyzing account discrepancies and implementing process improvements to enhance financial operations.

Highest-signal resume keywords

Accounts Receivable ManagementCollections ExperienceBilling PracticesCustomer Service SkillsMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCollectionsBillingCash ApplicationAccount ReconciliationAging Reports AnalysisProcess ImprovementDocumentation ManagementFinancial Systems ExperienceCustomer Portal Navigation

Soft Skills

Analytical SkillsOrganizational SkillsProblem-Solving SkillsCommunication SkillsRelationship Management

Tools & Technologies

Microsoft OfficeExcelOutlook

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree in AccountingFinanceBusiness Administration

Industry Keywords

Financial OperationsCustomer AccountsCollection RecoveryAudit-Ready DocumentationCross-Functional Collaboration

About the role

Key responsibilities & impact

Manage an assigned portfolio of customer accounts and perform collection activities to ensure timely payment of outstanding balances
Review aging reports, research account discrepancies, and resolve payment issues, including disputes, deductions, credits, duplicate payments, and unapplied cash
Communicate with customers and internal business partners to resolve billing issues, obtain required documentation, and remove barriers to payment
Monitor customer account activity through statements, reconciliations, and customer portals while maintaining accurate collection records and account documentation
Escalate high-risk accounts and unresolved issues and support collection recovery efforts, including write-off and third-party collection recommendations
Identify process improvement opportunities, comply with established policies and internal controls, and provide professional customer service while supporting accounts receivable objectives

Requirements

What you’ll need

High School Diploma or GED required
One to three years of experience in accounts receivable, collections, billing, customer service, or related financial operations
Knowledge of accounts receivable, collections, billing, cash application, and account reconciliation practices
Strong analytical, organizational, and problem-solving skills
Ability to review aging reports and identify root causes of outstanding balances
Strong customer service, communication, and relationship management skills
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Ability to work independently and collaboratively with cross-functional teams
Proficiency in Microsoft Office applications, including Excel and Outlook
Ability to maintain accurate, complete, and audit-ready account documentation
Experience working with customer portals and financial systems preferred
Associate's degree in accounting, Finance, Business Administration, or related field preferred

Benefits

Comp & perks

Health and wellness benefits
Paid time off
Holiday pay
Early access to 50% of earned wages at any time through the myFlexPay program