Driven Brands Inc.

Manager

• Audit, continuously monitor, and analyze local listing performance
• Identify issues, determine root causes, and implement systematic solutions
• Evaluate content and technical performance and make timely recommendations and alterations
• Identify, document, and manage SEO best practices for local listing management
• Partner with brand marketing teams to develop reputation strategies
• Solicit and act on customer feedback across multiple platforms
• Develop SEO KPIs for consistent and comprehensive performance management and reporting across onsite and technical aspects
• Manage SEO and reputation performance for the company's 4,000+ locations across its portfolio of automotive service brands
• Collaborate with brand partners and development teams to improve local search presence and address content and technical improvements

Local Search Manager

Financial Planning and Analysis

• Report to the FP&A Manager and support the U.S. Glass segment
• Provide reliable financial reporting and forecasting to the Glass leadership team
• Partner with the Glass operations team and provide business performance and financial analysis
• Perform ad-hoc reporting, analysis, and projects, including quarterly earnings preparation and monthly business reviews
• Identify key risks, opportunities, and business drivers
• Prepare weekly and monthly reporting, including variance analysis versus budget, forecast, and prior year, at brand, region, district, and store levels
• Maintain and update departmental daily, weekly, and monthly reports
• Manage weekly sales reporting
• Track weekly customers and strategic initiatives
• Update and analyze monthly close P&Ls
• Maintain store P&Ls, store comp data, and last-twelve-months financial information by store
• Translate business requirements into new reporting tools
• Present financial analysis and forecasting to business partners weekly and monthly
• Forecast expenses weekly and monthly and prepare annual expense budgets

Senior FP&A Analyst

Accountant

• Prepare and support monthly, quarterly, and annual close activities related to inventory accounts
• Prepare journal entries, account reconciliations, variance analyses, and supporting schedules
• Analyze inventory-related activity to identify trends, discrepancies, reconciling items, and potential process issues
• Research and resolve differences between operational records, subledger activity, and general ledger balances
• Maintain complete, accurate, and audit-ready documentation supporting accounting conclusions, reconciliations, journal entries, and close deliverables
• Prepare and maintain complex reconciliations for inventory and related balance sheet accounts
• Investigate reconciling items and exceptions, perform root-cause analysis, and partner with cross-functional teams to drive timely resolution
• Execute assigned SOX controls and maintain evidence demonstrating effective control performance and review readiness
• Support improvements to reconciliation quality, documentation standards, control evidence, and close consistency
• Assist with internal and external audit requests by preparing schedules, support, explanations, and follow-up responses
• Partner with Operations, Supply Chain, IT, FP&A, Internal Audit, SOX, and other accounting teams
• Identify opportunities to improve manual workflows, strengthen documentation, enhance reconciliation quality, and improve consistency
• Communicate questions, risks, open items, and recommended solutions to management

Senior Accountant, Inventory

Customer Support

• Provide timely responses to customer inquiries by telephone and email in an inbound or outbound service center
• Process customer orders, bills and accounts, and applications for service, maintenance and termination
• Troubleshoot and resolve customer complaints using deescalation and customer service resolution tactics
• Support the Take 5 Oil Change Brand Field Operations Team through the Five9 phone system platform
• Open, maintain, and solve Customer Care tickets by recording issues and account information
• Manage large amounts of incoming emails and calls in a timely manner
• Resolve product or service problems and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Leverage scripts for email and phone conversations to represent the company voice and tone
• Answer questions about damage claims and escalate them to the proper manager
• Prioritize tickets effectively
• Adapt to changes in policies or procedures
• Participate in customer service team meetings to develop new strategies

Customer Service Representative

Account Executive

• Meet with shop owners via Zoom and perform shop strategy sessions
• Identify customers’ needs and present ATI’s RE-Engineering program as the solution
• Communicate with prospective customers via phone, email, and other digital channels to clarify needs and schedule strategy sessions
• Gather financial reports, sales management reports, or estimates and prepare shop analyses for consultations
• Gather relevant documents and information for seamless handoff to coaching staff
• Build and maintain relationships with prospects through communication, follow-up, and customer service
• Manage the sales pipeline, leads, opportunities, and sales activities in Salesforce CRM
• Collaborate with sales operations specialists, marketing teams, and other stakeholders on lead generation, marketing campaigns, and sales initiatives
• Analyze sales data and metrics to identify trends, patterns, and KPIs
• Provide insights and recommendations to sales teams and management
• Support implementation and optimization of CRM systems, sales technology platforms, and sales processes
• Assist in developing and executing sales strategies to drive revenue growth and achieve business objectives
• Maintain sales performance dashboards and reports covering pipeline, win rates, and revenue forecasts
• Keep Salesforce updated with correct stages and data for sales forecasting and target development
• Monitor and evaluate sales processes and recommend improvements

National Sales Consultant

Collections

• Manage an assigned portfolio of customer accounts and perform collection activities to ensure timely payment of outstanding balances
• Review aging reports, research account discrepancies, and resolve payment issues, including disputes, deductions, credits, duplicate payments, and unapplied cash
• Communicate with customers and internal business partners to resolve billing issues, obtain required documentation, and remove barriers to payment
• Monitor customer account activity through statements, reconciliations, and customer portals while maintaining accurate collection records and account documentation
• Escalate high-risk accounts and unresolved issues and support collection recovery efforts, including write-off and third-party collection recommendations
• Identify process improvement opportunities, comply with established policies and internal controls, and provide professional customer service while supporting accounts receivable objectives

Collections Specialist

Business Development Rep

• Conduct outbound calls to independent mechanical shops across the U.S.
• Effectively communicate the value of upcoming live events and webinars
• Qualify leads, identify decision-makers, and secure attendance commitments
• Identify and qualify prospective customers and record sales prospecting activity in computer-based tracking systems
• Overcome objections with confidence and professionalism
• Maintain accurate and up-to-date records in CRM software
• Collaborate with marketing and the national coaching team to ensure alignment in messaging and goals
• Follow up with no-shows and interested leads to support the national team’s post-event outreach
• Drive attendance to fill scheduled events with mechanical shop owners who need and can invest in the Re-engineering program
• Report to the Director of New Business Development and support the Automotive Training Institute segment

Business Development Specialist

Director

• Translate media strategy into action and insight across multiple Driven Brands
• Own media planning strategy across channels and develop measurable, ROAS-disciplined paid media plans that drive traffic and sales
• Lead strategic annual, quarterly, and campaign-level planning, pacing, and optimization
• Oversee day-to-day strategy and planning with media agencies
• Create a culture of innovation, rigor, testing, and learning
• Lead performance benchmarks, ongoing reviews, and optimization discussions
• Partner with Analytics on MMM, attribution, and incrementality tests
• Ensure reporting accuracy, completeness, data quality, KPI tracking, and dashboard updates
• Generate performance insights that influence strategy, messaging, and investment decisions
• Lead test design analysis and readouts
• Escalate performance issues, optimization opportunities, and operational risks to the VP, Media
• Identify and address gaps in media processes and ways of working
• Develop consolidated approaches and best practices across the Media team and portfolio
• Ensure brand goals and direction are implemented by media agencies
• Coordinate with Website and CRM teams on the digital customer journey
• Work with Media Operations on audience segmentation, suppression strategies, and retargeting
• Hold Media Operations accountable for tagging, tracking, and audience integration
• Maintain operational alignment with internal teams and agency partners

Director, Media

• Meet with shop owners via Zoom and perform shop strategy sessions
• Identify customers’ needs and present ATI’s RE-Engineering program as the solution
• Communicate with prospective customers via phone, email, and other digital communication channels
• Clarify prospective customers’ needs and set them up for strategy sessions
• Gather financial reports, sales management reports, or estimates and prepare shop analyses
• Gather relevant documents and information for handoff to coaching staff
• Build and maintain relationships with prospects through communication, follow-up, and customer service
• Manage the sales pipeline, leads, opportunities, and sales activities in Salesforce
• Collaborate with sales operations, marketing teams, and other stakeholders
• Analyze sales data, metrics, trends, patterns, and KPIs
• Provide insights and recommendations to sales teams and management
• Support CRM, sales technology, and sales process implementation and optimization
• Assist with sales strategies and initiatives to drive revenue growth
• Maintain sales performance dashboards and reports
• Update Salesforce stages and data for sales forecasting and targets
• Monitor sales processes and recommend improvements

Technician

• Install windshields and auto glass in shops or from a mobile operation unit
• Calibrate vehicle electronics, including ADAS systems, Lane Departure Warning, and Forward Collision Alert
• Repair chips and other glass damage
• Interact with customers to ensure satisfaction
• Process payments from mobile customers
• Maintain a professional appearance and positive attitude
• Provide world-class customer service to customers and vendors
• Work at store locations, airport rental facilities, or as a mobile technician
• Support auto glass repair, replacement, and calibration services

Senior Auto Glass Installation Technician

Marketing

• Support day-to-day marketing efforts for the Abra and CARSTAR brands across the United States
• Serve as a primary marketing contact for franchisees and provide guidance on available marketing programs
• Support local store marketing efforts, community engagement initiatives, campaign execution, promotional opportunities, sponsorships, and local advertising recommendations
• Coordinate requests and communication between franchisees, agency partners, and internal stakeholders
• Troubleshoot and resolve marketing-related inquiries
• Lead and support presentations for franchisee meetings, onboarding sessions, conferences, and regional events
• Assist in developing and executing local store marketing campaigns and grand opening initiatives
• Support community relations, sponsorship activations, and local event planning
• Coordinate marketing materials, promotional assets, and campaign deployment across the franchise network
• Track and report on local marketing participation and campaign performance
• Support marketing onboarding for newly acquired and newly opened locations
• Coordinate onboarding timelines, welcome communications, and marketing setup activities
• Facilitate location transitions into brand marketing programs and digital platforms
• Ensure stores have access to marketing resources, tools, and brand assets
• Support social media channel management, content mapping, and community engagement
• Assist with content creation for blogs, website updates, and promotional materials
• Monitor social media performance and recommend optimization opportunities
• Create written content for newsletters, marketing campaigns, franchisee communications, and other brand initiatives
• Support marketing reports, calendars, project trackers, conference planning, franchise meetings, and marketing events
• Coordinate purchase orders, contract documentation, and budget reconciliation
• Perform other duties as assigned
• Report to the Director of Marketing and collaborate with franchisees, cross-functional teams, agency partners, and other stakeholders

Marketing Manager

• Support day-to-day marketing efforts for the CARSTAR brand across Canada
• Serve as a primary marketing contact for CARSTAR franchisees and provide guidance on available marketing programs
• Partner with franchisees and operations leaders on local store marketing and community engagement initiatives
• Assist with campaign execution, promotional opportunities, sponsorships, and local advertising recommendations
• Coordinate communication between franchisees, agency partners, and internal stakeholders
• Support troubleshooting and resolution of marketing-related inquiries
• Lead and support presentations for franchisee meetings, onboarding sessions, conferences, and regional events
• Assist in developing and executing local store marketing campaigns and grand opening initiatives
• Support community relations, sponsorship activations, and local event planning
• Coordinate marketing materials, promotional assets, and campaign deployment across the franchise network
• Track and report local marketing participation and campaign performance
• Share franchisee success stories and best practices throughout the network
• Support marketing onboarding for newly acquired and newly opened locations
• Coordinate onboarding timelines, welcome communications, and marketing setup activities
• Facilitate location transitions into brand marketing programs and digital platforms
• Ensure stores have access to marketing resources, tools, and brand assets
• Support social media channel management, content mapping, and community engagement
• Assist with blog, website, and promotional content creation
• Monitor social media performance and recommend optimization opportunities
• Create written content for newsletters, marketing campaigns, franchisee communications, and other brand initiatives
• Support marketing reports, calendars, and project trackers
• Support conference planning, franchise meetings, and marketing events
• Perform other duties as assigned

Local Search Manager

Senior FP&A Analyst

Senior Accountant, Inventory

Customer Service Representative

National Sales Consultant

Collections Specialist

Business Development Specialist

Director, Media

National Sales Consultant

Senior Auto Glass Installation Technician

Marketing Manager

Marketing Coordinator