Customer Service Representative

Driven Brands Inc.

. Provide timely responses to customer inquiries by telephone and/or email .

Posted 11/3/2026full-timeRemote • North Carolina • United StatesJunior💰 $14 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and the ability to adapt to diverse customer needs. Proficient in using Microsoft Office applications and customer service tools to manage inquiries and resolve issues efficiently.

Highest-signal resume keywords

Customer Support ExperienceMicrosoft Office ProficiencyZendesk UsageBilingual in English/SpanishActive Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Order ProcessingTroubleshootingIncident LoggingTicket ManagementDeescalation Techniques

Soft Skills

Customer-FocusedAdaptabilityEffective Communication

Tools & Technologies

ZendeskFive9 Phone SystemMicrosoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Automotive IndustryCustomer ServiceService ApplicationsCommunication ProceduresCustomer Care

About the role

Key responsibilities & impact

Provide timely responses to customer inquiries by telephone and/or email
Process customer orders, bills, accounts, and applications for service, maintenance, and termination
Troubleshoot and resolve customer complaints using deescalation and customer service resolution tactics
Use Microsoft Office applications and Zendesk to log incidents
Support Take 5 Oil Change field operations through the Five9 phone system
Open, maintain, and resolve customer care tickets
Manage incoming emails and calls
Resolve product or service problems and follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Use scripts for email and phone conversations
Answer damage-claim questions and escalate issues to the proper manager
Prioritize tickets and adapt to policy or procedure changes
Participate in customer service team meetings to develop new strategies

Requirements

What you’ll need

Proven customer support experience, ideally in the automotive industry
Strong phone contact handling skills and active listening
Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, etc.
Customer-focused and able to adapt/respond to different types of customers
High school diploma (or equivalent)
At least 1 year of experience
Post-secondary school education may substitute for years of experience
Bilingual in English/Spanish is a plus
Good and direct internet connection
Ability to work Eastern Time center hours
Ability to work rotated weekend shifts

Benefits

Comp & perks

Fully remote work
Equipment provided
Overtime potential
Benefits and PTO
Holiday pay
Early access to 50% of earned wages at any time through the myFlexPay program