Customer Service Representative

Driven Brands Inc.

. Provide timely responses to customer inquiries by telephone and email in an inbound or outbound service center .

Posted 9/24/2026full-timeRemote • North Carolina • United StatesJunior💰 $14 - $25 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on effective communication, problem resolution, and the ability to manage multiple tasks in a fast-paced environment. Proficient in utilizing Microsoft Office tools and customer service platforms to enhance customer interactions and operational efficiency.

Highest-signal resume keywords

Customer Support ExperiencePhone Contact Handling SkillsMicrosoft Office ProficiencyBilingual in English/SpanishOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Resolution SkillsOrder ProcessingTroubleshootingTicket ManagementEmail Management

Soft Skills

Active ListeningExcellent Communication SkillsAdaptabilityTime ManagementFollow-Through Skills

Tools & Technologies

Five9 Phone SystemMicrosoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Automotive IndustryCustomer ServiceDeescalation TacticsService ApplicationsCustomer Care

About the role

Key responsibilities & impact

Provide timely responses to customer inquiries by telephone and email in an inbound or outbound service center
Process customer orders, bills and accounts, and applications for service, maintenance and termination
Troubleshoot and resolve customer complaints using deescalation and customer service resolution tactics
Support the Take 5 Oil Change Brand Field Operations Team through the Five9 phone system platform
Open, maintain, and solve Customer Care tickets by recording issues and account information
Manage large amounts of incoming emails and calls in a timely manner
Resolve product or service problems and follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Leverage scripts for email and phone conversations to represent the company voice and tone
Answer questions about damage claims and escalate them to the proper manager
Prioritize tickets effectively
Adapt to changes in policies or procedures
Participate in customer service team meetings to develop new strategies

Requirements

What you’ll need

Proven customer support experience, ideally in the automotive industry
Strong phone contact handling skills and active listening
Strong computer skills and capability to use Microsoft programs such as Outlook, Word, and Excel
Customer-focused and able to adapt/respond to different types of customers
Excellent communication and presentation skills both externally and internally
Ability to multi-task, prioritize, and manage time effectively
High school diploma or equivalent
At least 1 year of experience
Post-secondary school education may substitute for years of experience
Bilingual in English/Spanish is a plus
Must be willing to work weekends
Must have a good and direct internet connection
Basic Microsoft Office knowledge and application
General customer service and customer resolution skills
Strong organizational and follow-through skills

Benefits

Comp & perks

Health and wellness benefits
Paid time off
Holiday pay
Early access to 50% of earned wages through the myFlexPay program
Supplemental commissions or bonus incentives may be available depending on the role