Customer Support Representative

Driven Brands Inc.

. Handle inbound First Notice of Loss (FNOL) calls professionally, patiently, and empathetically .

Posted 11/11/2026full-timeRemote • North Carolina • United StatesJunior💰 $15 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling inbound First Notice of Loss (FNOL) calls with empathy and professionalism while adhering to detailed scripting and compliance requirements. Proficient in using Salesforce for real-time claim record management and maintaining high accuracy in data entry.

Highest-signal resume keywords

Customer Service ExperienceEmpathySalesforce ProficiencyVerbal Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingData EntryScripting AdherenceMultitasking

Soft Skills

PatienceReassurance

Tools & Technologies

SalesforceCRM Systems

Industry Keywords

First Notice of LossInsuranceContact Center

About the role

Key responsibilities & impact

Handle inbound First Notice of Loss (FNOL) calls professionally, patiently, and empathetically
Follow detailed, carrier-specific scripting and compliance requirements word for word
Create and update claim records in Salesforce in real time
Gather complete loss details, policy information, and contact data
Set clear expectations with customers regarding next steps in the claims process
Escalate complex or sensitive situations according to established procedures
Meet quality, accuracy, and productivity targets

Requirements

What you’ll need

High school diploma or equivalent
1+ year of contact center or customer service experience; insurance or claims experience preferred
Strong empathy and ability to remain calm and reassuring with distressed callers
Excellent verbal and written communication skills
Ability to adhere to very specific scripting with high accuracy and attention to detail
Experience with Salesforce or a similar CRM preferred
Comfortable multitasking between active calls and system data entry

Benefits

Comp & perks

Health and wellness benefits
Paid time off
Holiday pay
Early access to 50% of earned wages through the myFlexPay program
Supplemental commissions or bonus incentives may be available, depending on the role