GM, Member Programs

Driven Brands Inc.

. Lead ATI’s member-program portfolio as one coordinated business .

Posted 10/8/2026full-timeRemote • North Carolina • United StatesSeniorLead💰 $7 - $319,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading member programs and business units, with a strong focus on financial performance, operational excellence, and strategic planning. Capable of driving results through effective leadership, cross-functional collaboration, and innovative program development.

Highest-signal resume keywords

20+ Years Of Experience In Business LeadershipStrong Financial AcumenLeadership Development And Change ManagementExecutive-Level Communication SkillsCross-Functional Organizational Scaling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingForecastingProgram EconomicsPerformance ReportingBusiness Case DevelopmentProgram Performance FrameworkMember Outcomes StrategyInnovation Roadmap DevelopmentAccountability For Plans And ResultsMember Escalation Process Management

Soft Skills

Relationship BuildingNegotiationOrganizational AlignmentDirect LeadershipMatrixed Influence

Tools & Technologies

Decision-Support FrameworksPerformance Insights ToolsMeasurement SystemsDelivery Personalization Tools

Industry Keywords

Franchise OrganizationsAutomotive IndustryMulti-Location Service OrganizationsCustomer Success StrategiesSmall Business Mindset

About the role

Key responsibilities & impact

Lead ATI’s member-program portfolio as one coordinated business
Establish portfolio strategy, financial targets, member outcomes, and an integrated roadmap
Build and manage a program performance framework tracking financial results, utilization, engagement, satisfaction, retention influence, delivery quality, and investment opportunities
Develop annual and quarterly plans, including goals, budgets, priorities, innovation roadmap, talent needs, and expected business outcomes
Establish portfolio scorecards and monthly business reviews
Drive accountability for plans, results, and improvement actions
Identify gaps, overlap, and disconnected member experiences across programs and resolve them with functional leaders
Own ATI’s enterprise-wide member escalation and resolution process
Partner with Finance on program-level reporting and decision-support frameworks
Partner with Technology on systems and tools improving measurement, delivery, personalization, and scalability
Partner with Marketing and Sales to position programs and connect them to growth and retention strategy
Lead strategic reviews and recommend changes improving member value, differentiation, efficiency, and profitability
Serve as a senior leader improving the quality, relevance, measurement, and financial performance of member offerings

Requirements

What you’ll need

20+ years of progressive experience leading business units, member programs, customer success or professional service teams in franchise, automotive, or multi-location service organizations
Strong operational, financial, and team leadership responsibility
Ability to drive results through direct leadership and matrixed influence
Executive presence, relationship building, negotiation, and organizational alignment
Experience scaling cross-functional, multi-program organizations
Leadership development, organizational accountability, and change management experience
Strong financial acumen, including budgeting, forecasting, program economics, investment prioritization, performance reporting, and business case development
Success building products and programs using innovation, technology, performance insights, and customer success strategies
Executive-level communication skills
Deep understanding of the small business and owner-operator mindset
Demonstrated success helping business owners improve performance through practical leadership, meaningful relationships, real-world business solutions, and hands-on delivery

Benefits

Comp & perks

Health and wellness benefits
Paid time off
Holiday pay
Early access to 50% of earned wages at any time through the myFlexPay program