Leave Specialist

Driven Brands Inc.

. Administer and manage leave of absence programs, including company-provided disability benefits and locally mandated programs across the United States and Canada .

Posted 10/30/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $79,200 - $141,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of leave administration laws and processes, including FMLA, ADA, and ACA, while effectively managing employee leave requests and accommodations. Strong communication and organizational skills are essential for maintaining accurate records and facilitating collaboration across HR and management teams.

Highest-signal resume keywords

FMLA KnowledgeADA ComplianceLeave AdministrationServiceNow Leave ManagementHRIS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Leave AdministrationFMLA KnowledgeADA ComplianceLeave TrackingCase ManagementDocumentation ManagementEligibility DeterminationReturn-To-Work ProcessesPolicy DevelopmentConfidentiality Maintenance

Soft Skills

Communication SkillsAnalytical SkillsProblem-Solving SkillsOrganizational SkillsAttention to Detail

Tools & Technologies

ServiceNowHRISWorkdayDigital Workflow Systems

Certifications & Qualifications

FMLA CertificationLeave Administration Training

Industry Keywords

Leave of Absence ProgramsDisability BenefitsWorkers CompensationPaid Time OffAccommodation RequestsCanada Labour CodeAccessible Canada Act

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Administer and manage leave of absence programs, including company-provided disability benefits and locally mandated programs across the United States and Canada
Communicate with employees regarding leave needs and modified work schedules
Explain employee responsibilities and required documentation and notices
Manage the leave administration process from initial notice through return to work
Gather and complete paperwork, determine eligibility, designate FMLA-qualifying leave, request medical certification, and track intermittent and reduced-schedule leave
Maintain communication with employees on leave and relay communication between employees and managers
Advise managers and employees on leave laws, paid time off, workers compensation, and disability benefits
Oversee return-to-work processes after extended FMLA, workers compensation, or other leave
Facilitate leave and accommodation requests under the Americans with Disabilities Act and Accessible Canada Act
Draft or recommend revisions to company leave policies
Maintain accurate records and preserve confidentiality of medical documentation
Maintain knowledge of applicable leave and accommodation laws
Collaborate with HR Business Partners, managers, payroll, and legal teams
Lead ADA and ACA accommodation requests through the interactive process
Perform other related duties as assigned

Requirements

What you’ll need

Extensive knowledge of leave requirements and legal protections under the FMLA, ADA, Canada Labour Code, ACA, and other applicable laws
5+ years of human resource experience managing centralized leaves and accommodations
Completion of specialized certification or training on FMLA/leave administration is a plus
Experience utilizing a digital workflow case management system to manage Leaves and Accommodations; ServiceNow Leave Management experience preferred
Experience working in a geographically dispersed organization with an employee population of at least 5,000 employees
Experience with leave and absence tracking within an HRIS system; Workday experience preferred
Excellent written and verbal communication skills
Excellent analytical and problem-solving skills
Excellent organizational skills and attention to detail

Benefits

Comp & perks

Paid time off
Holiday pay
Early access to 50% of earned wages at any time through the myFlexPay program
Health and wellness benefits