Strategic Account Manager

Driven Brands Inc.

. Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $91,800 - $164,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client services, with a strong focus on relationship-building, data analysis, and strategic growth initiatives. Proven ability to engage executive stakeholders and deliver actionable insights to enhance operational performance and client satisfaction.

Highest-signal resume keywords

Account ManagementClient ServicesData AnalysisExecutive PresenceRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InterpretationPerformance AnalysisKPI MonitoringGrowth Strategy ExecutionRevenue Growth

Soft Skills

Communication SkillsPresentation SkillsAnalytical Mindset

Industry Keywords

InsuranceClaimsTPAAuto ClaimsAuto Glass Programs

About the role

Key responsibilities & impact

Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams
Establish and strengthen long-term partnerships through consistent value and proactive engagement
Serve as the primary point of contact for client needs, escalations, and strategic discussions
Increase revenue share
Identify and execute growth opportunities
Partner with internal and external stakeholders
Develop and lead monthly and quarterly business reviews with clients
Present performance insights, trends, and strategic recommendations
Use data to communicate value delivered and growth opportunities
Manage the ongoing operational health of assigned accounts
Address issues, resolve escalations, and ensure client satisfaction
Coordinate with internal teams to ensure service delivery meets or exceeds expectations
Analyze account performance, including volume trends, conversion rates, and growth opportunities
Translate data into actionable strategies to improve performance and increase market share
Monitor KPIs and identify areas for optimization

Requirements

What you’ll need

5–10+ years of experience in account management, client services, or strategic partnerships
Insurance, claims, or TPA experience strongly preferred
Proven ability to grow accounts and increase share
Strong executive presence with experience engaging senior stakeholders
Analytical mindset with the ability to interpret data and present insights clearly
Excellent communication, presentation, and relationship-building skills
Experience in auto claims or auto glass programs is a plus

Benefits

Comp & perks

Health and wellness benefits
Paid time off
Holiday pay
Early access to 50% of earned wages through the myFlexPay program
Supplemental commissions or bonus incentives may be available depending on the role