Product & Partnership Operations Specialist

Driven Technologies

. Serve as a primary point of contact for internal product-related inquiries, resolving questions using documentation or routing appropriately .

Posted 9/22/2026full-timeGreat Falls • Montana • United StatesJuniorMid-Level💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while managing product documentation, partner information, and operational support. Proficient in collaboration tools and experienced in product support within the fintech or financial services industry.

Highest-signal resume keywords

Product Support ExperienceOrganizational SkillsMicrosoft 365 ProficiencySymitar Core System KnowledgeFinancial Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Documentation ManagementVendor Lifecycle ConceptsProject CoordinationData AnalysisOperational Support

Soft Skills

Excellent Communication SkillsAttention to DetailAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft 365SharePoint

Industry Keywords

FintechFinancial ServicesSaaSCredit UnionsTechnology-Focused Organizations

About the role

Key responsibilities & impact

Serve as a primary point of contact for internal product-related inquiries, resolving questions using documentation or routing appropriately
Maintain a centralized product inventory, including product status, ownership, lifecycle stage, pricing references, and partner details
Maintain and update internal product documentation, including product overviews, capabilities, limitations, FAQs, and integration notes
Collect, organize, and distribute vendor and product materials such as release notes, updates, roadmaps, and security documentation
Maintain internal pricing reference documentation in coordination with Product and Partnerships teams
Prepare and distribute internal product updates and enablement materials to Sales, Client Success, and other MDT teams
Support product launches by ensuring documentation and internal readiness materials are complete and accessible
Maintain templates, playbooks, and standardized documentation used by Product and Training teams
Tabulate and analyze client feedback
Maintain internal documentation and profiles for key partners
Track partner metadata, including contract timelines, renewal dates, revenue, product categories, adoption, and engagement status
Collect and organize information to support partner scorecards and internal partner reviews
Coordinate partner material updates and ensure internal teams have current and accurate information
Provide operational support to the Strategic Partnerships Manager related to partner onboarding and internal communication
Assist with event and promotion-related partnership coordination, including session facilitation, follow-up, and obtaining presentation materials
Support product/training approximately 75% of the time and partnerships 25% of the time
Ensure consistent communication of product and partner information across departments
Coordinate with Training to align training materials with current product documentation
Support Product Managers by organizing materials for product reviews, portfolio discussions, and internal meetings
Maintain organized, accessible information repositories to reduce ad hoc requests
Keep work area clean, secure, and well maintained
Complete special projects as assigned

Requirements

What you’ll need

High school graduate or equivalent
Two years of college training in business, or an equivalent amount of experience in operations and practices
2–5 years of experience in operations, product support, business operations, project coordination, or a related role
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to manage multiple priorities and work across teams
Proficiency with common collaboration and documentation tools (e.g., Microsoft 365, SharePoint)
Experience in fintech, credit unions, financial services, SaaS, or technology-focused organizations. (Preferred)
Experience supporting product, partnerships, or enablement teams. (Preferred)
Familiarity with basic product or vendor lifecycle concepts. (Preferred)
Knowledge of financial industry
Extensive knowledge of the Symitar core system
Knowledge of software applications
Understanding of related programming languages and procedures
Minimal travel expected
Long duration of computer workstation usage

Benefits

Comp & perks

Hybrid work arrangement
Occasional travel
Additional hours, including Saturday/Sunday support, as required