Driven Technologies

Operations

• Serve as a primary point of contact for internal product-related inquiries, resolving questions using documentation or routing appropriately
• Maintain a centralized product inventory, including product status, ownership, lifecycle stage, pricing references, and partner details
• Maintain and update internal product documentation, including product overviews, capabilities, limitations, FAQs, and integration notes
• Collect, organize, and distribute vendor and product materials such as release notes, updates, roadmaps, and security documentation
• Maintain internal pricing reference documentation in coordination with Product and Partnerships teams
• Prepare and distribute internal product updates and enablement materials to Sales, Client Success, and other MDT teams
• Support product launches by ensuring documentation and internal readiness materials are complete and accessible
• Maintain templates, playbooks, and standardized documentation used by Product and Training teams
• Tabulate and analyze client feedback
• Maintain internal documentation and profiles for key partners
• Track partner metadata, including contract timelines, renewal dates, revenue, product categories, adoption, and engagement status
• Collect and organize information to support partner scorecards and internal partner reviews
• Coordinate partner material updates and ensure internal teams have current and accurate information
• Provide operational support to the Strategic Partnerships Manager related to partner onboarding and internal communication
• Assist with event and promotion-related partnership coordination, including session facilitation, follow-up, and obtaining presentation materials
• Support product/training approximately 75% of the time and partnerships 25% of the time
• Ensure consistent communication of product and partner information across departments
• Coordinate with Training to align training materials with current product documentation
• Support Product Managers by organizing materials for product reviews, portfolio discussions, and internal meetings
• Maintain organized, accessible information repositories to reduce ad hoc requests
• Keep work area clean, secure, and well maintained
• Complete special projects as assigned

Product & Partnership Operations Specialist

Customer Success Manager

• Develop partnerships by understanding each client’s objectives, business strategies, and long-term goals
• Act as a navigator, providing insights and best practices to maximize service value
• Monitor client engagement and satisfaction to anticipate needs and address risks
• Identify opportunities for expanded service adoption aligned with client goals
• Coordinate between clients and internal teams for alignment and timely solution delivery
• Communicate with clients through visits, calls, email, and digital channels
• Partner with Product, Support, and other internal teams to champion client feedback
• Keep leadership informed of client progress, challenges, and opportunities
• Address client concerns with urgency and accountability
• Provide accurate and timely proposals, renewals, and agreements
• Maintain customer retention through satisfaction, loyalty, and trust
• Document and share best practices, lessons learned, and success stories
• Participate in team meetings, strategic planning, and professional development opportunities
• Promote goodwill and a positive image of the Company
• Complete special projects supporting client or organizational success
• Maintain a clean, organized, and secure work environment
• Demonstrate adaptability to evolving client and business needs

Product & Partnership Operations Specialist

Client Success Manager