Service Operations Representative

Driven Technologies

. Monitor critical applications, infrastructure, integrations, scheduled jobs, GOODNIGHT, backups, and System Date updates .

Posted 10/23/2026full-timeFarmington Hills • Michigan • United StatesJunior💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of the Symitar core system and financial industry practices, with strong troubleshooting and incident management skills. Capable of managing multiple projects and providing after-hours support while maintaining effective communication with stakeholders.

Highest-signal resume keywords

Symitar Core System ExpertiseIncident ManagementTroubleshooting SkillsProject ManagementFinancial Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Symitar ProgrammingFile Transfer AutomationSDLC StepsACH File ProcessingAIX MaintenanceCore System Operational RequestsPeer ReviewDRC TestingSymXchange ConfigurationResearch and Issue Resolution

Soft Skills

Effective CommunicationProblem-SolvingTeam CoordinationDocumentation SkillsTime Management

Tools & Technologies

SymitarARCUSynergyVerafinComputer Workstation

Industry Keywords

Financial Institution Core ProcessingOperations PracticesScheduled JobsBackup ManagementMulti-Host Failover

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Monitor critical applications, infrastructure, integrations, scheduled jobs, GOODNIGHT, backups, and System Date updates
Provide after-hours coverage and respond to, resolve, or route inbound support calls
Troubleshoot Symitar errors, File Transfer Automation files, and core system operational requests
Perform Peer Review and Move to Live SDLC steps for Symitar programming requests
Handle Symitar refreshes/deletions, restarts, print queues, multi-host failover, recovery tasks, and job modifications
Record, track, and document nightly issues, actions taken, and outstanding items for support turnover
Test fixes and perform post-resolution follow-ups
Communicate resolutions to management, coworkers, clients, vendors, and other stakeholders
Serve as Major Incident Manager during major incidents, coordinating Tier II teams, clients, and vendors
Follow ACH file processing procedures and perform DRC tests
Assist with Symitar upgrades, AIX daily maintenance, operational requests, conversions, deconversions, and SymXchange configuration
Research ARCU, Synergy, and Verafin issues and assist with resubmitting files
Keep management informed of progress and challenges; complete required reports and records
Attend meetings and committees, maintain a secure work area, and complete special projects or other assigned duties

Requirements

What you’ll need

High school graduate or equivalent
Two (2) years of college training in Business, Computer Science, or a related field, or an equivalent amount of experience in operations and practices
One (1) or more years of experience in financial institution core processing
One (1) or more years of experience with the Symitar core system
Experience managing multiple projects at once
One (1) year of related programming experience
Knowledge of financial industry
Extensive knowledge of the Symitar core system
Knowledge of software applications
Understanding of related programming languages and procedures
Wednesday through Sunday, 9:00 am–6:00 pm EST schedule
Ability to work evening/overnight hours and additional Saturday/Sunday support as required
On-call availability 24/7 via phone or pager
Ability to use a computer workstation for long durations

Benefits

Comp & perks

Hybrid work arrangement
Remote work on Saturday and Sunday
Occasional travel overnight for training and conferences