DriveTime

General

• Provide day-to-day IT technical support to employees across the DriveTime family of companies
• Provide remote technical support for computers, networks, printers, peripherals, and related issues
• Troubleshoot, diagnose, and correct technical problems
• Manage IT service incidents and requests while documenting issues and solutions
• Answer inbound service desk calls, document issues, troubleshoot in real time, and route or escalate requests
• Prioritize and research issues to ensure timely resolution and minimize operational disruption
• Set up, install, and configure IT equipment remotely
• Triage, evaluate, and prioritize assigned support tickets
• Collaborate with IT teams on escalations and problem resolution
• Monitor issues to protect data integrity and prevent unauthorized access or breaches
• Identify security vulnerabilities and documentation gaps
• Conduct regular software and access audits
• Provide technical feedback and report concerns to leadership
• Document data points to identify training gaps
• Guide end users on software, hardware, and IT best practices

Enterprise Service Desk Specialist II

Analyst

• Innovate on existing products and processes using emerging technologies and data analysis to identify opportunities to improve customer experience and profitability in the ancillary products division
• Create in-depth analyses and collaborate with stakeholders to capitalize on new opportunities
• Create, maintain, and automate reporting to help partner teams develop value-added strategies and optimize their business segment
• Make recommendations to senior executives across DriveTime's family of companies
• Process, manipulate, and analyze large datasets using Excel, SQL, Snowflake, and R
• Design, develop, test, and implement new products and solutions
• Communicate concise insights and visualizations using Tableau
• Partner collaboratively with colleagues and senior leaders
• Take initiative to further business success

Senior Analyst, Strategic Analytics

Accounts Payable

• Audit warranty repair invoices
• Process payments to vendors
• Work closely with multiple departments
• Problem-solve and multitask
• Contribute to a results-oriented, high-performance team
• Meet multiple time-sensitive requirements and deliverable due dates
• Handle challenging calls and find solutions

Enterprise Service Desk Specialist II

Senior Analyst, Strategic Analytics

Accounts Payable Representative