Mechanical Claims Adjuster

DriveTime

. Work with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs and customer vehicles under warranty .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in automotive mechanical systems and diagnostics, with a strong ability to adjudicate claims and manage repair recommendations effectively. Proficient in communication and negotiation, ensuring adherence to industry standards and internal processes.

Highest-signal resume keywords

Automotive Mechanical ExperienceClaims AdjudicationParts Pricing KnowledgeNegotiation SkillsHigh-Volume Environment Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Automotive DiagnosticsRepair ProceduresClaims ProcessingTyping ProficiencyComputer Skills

Soft Skills

Clear CommunicationSolutions-OrientedCollaborationTime Management

Industry Keywords

Repair Shop ProceduresLabor GuidesPayment ApprovalWarranty ClaimsProcess Flows

About the role

Key responsibilities & impact

Work with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs and customer vehicles under warranty
Adjudicate claims within approval limits and department and industry standards
Document all actions and interactions with shops and customers in internal systems
Navigate department resources to adhere to process flows and policies
Manage assigned pending claims and follow up with repair facilities to make claim decisions
Perform other duties as assigned

Requirements

What you’ll need

Must reside in TX, UT, GA, FL, NV, NC, AZ, CO, IN, or TN
High-school diploma required
Bachelor’s Degree preferred
3+ years of experience with current automotive mechanical and diagnostics
Strong understanding of automotive systems and repair procedures
Knowledge of parts pricing, labor guides, and repair shop procedures/practices
Clear and professional verbal and written communication
Strong negotiation skills
Proficient typing and general computer skills
Comfortable working in a high-volume, collaborative environment and managing multiple priorities
Solutions-oriented
Successful completion of background and drug screening process

Benefits

Comp & perks

Work from home in an approved city and state
Medical, dental, and vision insurance
401(k)
Company-paid life insurance
Short- and long-term disability coverage
Professional growth opportunities
Tuition reimbursement
Wellness program with self-guided coaching, journeys, cash incentives, and medical premium discounts
Competitive pay
Consistent Monday–Friday schedule with rotating Saturdays and overtime as needed
Game room with ping-pong table, pool table, and other games
In-house gym
Social events, team competitions, and gatherings
Company outings, personal rewards, and prizes
Paid time off, including wellness days, holidays, and vacation time