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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while managing leads through CRM systems. Capable of building professional relationships and achieving sales goals in a team-oriented environment.
Highest-signal resume keywords
Customer ServiceCRM ManagementAppointment SettingSales Process CommunicationTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Detail-OrientedGoal-OrientedExcellent Verbal CommunicationExcellent Written CommunicationPositive Emotional Resilience
Certifications & Qualifications
High School DiplomaAssociate's Degree Preferred
Industry Keywords
Customer ConnectionsSales GoalsDealership PartnershipsLead ManagementOffice Productivity Machinery
About the role
Key responsibilities & impact- Contact customers interested in purchasing a vehicle from DriveTime
- Work from a centralized location while making genuine customer connections, answering questions, resolving problems, meeting appointment goals, and providing high-quality customer service
- Clearly communicate the sales process to customers
- Set, confirm, and follow up on appointments via phone, text, email, and chat platforms
- Transition customers to retail locations and convey relevant information
- Use CRM and online databases to manage leads and drive dealership visits
- Deliver efficient and effective talk-offs to maximize appointment-setting success and sales volume
- Create the first impression of the customer buying experience and respond accordingly
- Build professional relationships with customers and dealerships to identify vehicle needs
- Explain the sales process to customers
- Partner with dealerships to meet monthly sales goals and revenue targets
- Maintain positive working relationships with team members and sales and dealership employees
- Conduct business according to DriveTime policies and procedures
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma required
- Associate's degree preferred
- Passionate and goal oriented
- Detail-oriented
- Ability to work well in a high-functioning team environment
- Excellent verbal and written communication skills
- Timely
- Positive emotional resilience
- Must remain in a stationary position at least 75% of the time
- Occasionally move about inside the office to access file cabinets and office machinery
- Visual acuity and manual dexterity to constantly operate a computer and office productivity machinery
- Frequently communicate with internal and external customers and exchange accurate information
- May be required to move objects up to 20 pounds
- Successful completion of background and drug screening process
- Must work in a drug-free, tobacco-free workplace
Benefits
Comp & perks- Medical, dental, and vision insurance with employer-covered premiums
- 401(k)
- Company-paid life insurance
- Short- and long-term disability coverage
- Professional growth opportunities
- Tuition reimbursement
- Wellness program with self-guided coaching, journeys, cash incentives, and medical-premium discounts
- Competitive pay
- Game room with ping-pong table, pool table, and other games
- In-house gym
- Social events, team competitions, and gatherings
- Company outings, personal rewards, and prizes
- Paid time off for full-time roles, including wellness days, holidays, and vacation time
- Vacation time for part-time employees
- Great Place to Work Certified employer
- Equal Opportunity Employer