Customer Success Manager

Dropbox

. Own the post-sale relationship for a portfolio of customers .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $126,800 - $193,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS Customer Success, focusing on customer retention, renewal strategies, and value realization. Proven ability to build strategic relationships and leverage analytical skills to drive measurable business outcomes.

Highest-signal resume keywords

B2B SaaS Customer SuccessCustomer Renewals ManagementStrategic Relationship BuildingAnalytical Problem-SolvingCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Health ManagementValue RealizationRenewal Strategy DevelopmentRisk Mitigation PlanningSuccess Business Reviews

Soft Skills

Trusted AdvisorStakeholder EngagementBusiness AcumenProactive CommunicationComplex Situation Navigation

Industry Keywords

Net Revenue RetentionCustomer AdoptionRetention RiskPortfolio ManagementExecutive-Level Presentations

About the role

Key responsibilities & impact

Own the post-sale relationship for a portfolio of customers
Help customers realize measurable value while driving product adoption, retention, and Net Revenue Retention (NRR)
Serve as a trusted advisor throughout the customer journey
Build and maintain relationships with business leaders, executive sponsors, administrators, and key stakeholders
Proactively manage customer health, adoption, value realization, stakeholder engagement, renewal readiness, and retention risk
Develop and execute Mutual Success Plans connecting Dropbox solutions to customer priorities, desired outcomes, and measurable business value
Own customer renewals, including renewal strategies, risk mitigation, customer renewal conversations, cross-functional coordination, and driving renewals to outcomes
Lead Success Business Reviews and value conversations
Partner with Account Management/Sales and cross-functional teams on account strategies, retention, renewals, and growth opportunities
Use product usage, customer sentiment, business context, stakeholder engagement, and other customer signals to prioritize actions and intervene in at-risk accounts

Requirements

What you’ll need

4+ years of experience in B2B SaaS Customer Success, Account Management, or a comparable post-sale customer-facing role, with demonstrated success managing a portfolio of customers
Recent experience directly managing or materially influencing customer renewals and retention, with measurable examples of renewal, retention, or churn-reduction outcomes
Ability to identify customer risk, diagnose underlying causes, build mitigation plans, and take proactive action to improve retention outcomes
Experience building and maintaining strategic relationships across multiple levels of a customer organization, including executive and senior-level stakeholders
Strong business acumen and ability to connect product adoption and usage to customer objectives, measurable outcomes, and business value
Strong analytical and problem-solving skills, using quantitative and qualitative customer signals to assess health, prioritize a portfolio, and make informed decisions
Ability to navigate complex customer situations and collaborate cross-functionally with Sales, Product, Support, Legal, and Finance
Preferred: experience with direct accountability for or significant influence over renewal rate, gross retention, or recurring revenue outcomes
Preferred: experience managing strategic or enterprise customer relationships with complex decision-making processes
Preferred: experience retaining at-risk customers
Preferred: experience developing and presenting executive-level business reviews and value narratives
Preferred: experience across a portfolio of SaaS products or solutions and developing product and technical knowledge

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dropbox Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2007 💼 Consulting 🏭 Manufacturing 📦 Logistics Consulting
Manufacturing
Logistics Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration. Customer Success Manager Job not on LinkedIn 🔥 6 minutes ago 🇺🇸 United States – Remote 💵 $126.8k - $193.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the post-sale relationship for a portfolio of customers
Help customers realize measurable value while driving product adoption, retention, and Net Revenue Retention (NRR)
Serve as a trusted advisor throughout the customer journey
Build and maintain relationships with business leaders, executive sponsors, administrators, and key stakeholders
Proactively manage customer health, adoption, value realization, stakeholder engagement, renewal readiness, and retention risk
Develop and execute Mutual Success Plans connecting Dropbox solutions to customer priorities, desired outcomes, and measurable business value
Own customer renewals, including renewal strategies, risk mitigation, customer renewal conversations, cross-functional coordination, and driving renewals to outcomes
Lead Success Business Reviews and value conversations
Partner with Account Management/Sales and cross-functional teams on account strategies, retention, renewals, and growth opportunities
Use product usage, customer sentiment, business context, stakeholder engagement, and other customer signals to prioritize actions and intervene in at-risk accounts 🎯 Requirements
4+ years of experience in B2B SaaS Customer Success, Account Management, or a comparable post-sale customer-facing role, with demonstrated success managing a portfolio of customers
Recent experience directly managing or materially influencing customer renewals and retention, with measurable examples of renewal, retention, or churn-reduction outcomes
Ability to identify customer risk, diagnose underlying causes, build mitigation plans, and take proactive action to improve retention outcomes
Experience building and maintaining strategic relationships across multiple levels of a customer organization, including executive and senior-level stakeholders
Strong business acumen and ability to connect product adoption and usage to customer objectives, measurable outcomes, and business value
Strong analytical and problem-solving skills, using quantitative and qualitative customer signals to assess health, prioritize a portfolio, and make informed decisions
Ability to navigate complex customer situations and collaborate cross-functionally with Sales, Product, Support, Legal, and Finance
Preferred: experience with direct accountability for or significant influence over renewal rate, gross retention, or recurring revenue outcomes
Preferred: experience managing strategic or enterprise customer relationships with complex decision-making processes
Preferred: experience retaining at-risk customers
Preferred: experience developing and presenting executive-level business reviews and value narratives
Preferred: experience across a portfolio of SaaS products or solutions and developing product and technical knowledge Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs P&C Customer Success Representative 🔥 1 hour ago Thimble 11 - 50 💼 Consulting 🏗️ Construction 📦 Logistics Website LinkedIn All Job Openings P&C Customer Success Representative supporting small-business insurance customers and brokers for Thimble, an insurtech platform. Handling insurance inquiries, broker onboarding, and high-volume email, chat, and phone support. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success CRM Specialist 🔥 2 hours ago Brightspeed 1001 - 5000 💼 Consulting 📦 Logistics 📡 Telecommunications Website LinkedIn All Job Openings CRM Specialist building Salesforce Marketing Cloud journeys, automations, and email campaigns. Supporting Brightspeed’s fast, reliable fiber internet and customer experience initiatives. 🇺🇸 United States – Remote 💰 $500M Private Equity Round on 2023-05 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Customer Success Manager 🔥 2 hours ago JumpCloud 201 - 500 ☁️ SaaS 🔐 Security 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager managing enterprise accounts for JumpCloud’s AI-powered unified IT management platform. Driving adoption, retention, executive relationships, and expansion opportunities. 🇺🇸 United States – Remote 💵 $100k - $150k / year 💰 $66M Series F on 2021-10 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Clinical Customer Success Manager 🔥 2 hours ago GE HealthCare 10,000+ employees 🏥 Healthcare 💊 Pharmaceuticals Website LinkedIn All Job Openings Clinical Customer Success Manager supporting Radiation Oncology customers using GE HealthCare’s MIM imaging software. Managing strategic accounts, training users, providing support, and driving renewals. 🇺🇸 United States – Remote 💵 $112.8k - $169.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Technical Success Manager 🔥 3 hours ago Darktrace 1001 - 5000 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Technical Success Manager driving customer adoption, health, and renewals for Darktrace’s AI-driven cybersecurity platform. Partnering with security and IT stakeholders on technical outcomes. 🇺🇸 United States – Remote 💵 $100k - $120k / year 💰 Post-IPO Secondary - Darktrace on 2020-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs