Dropbox

People Operations

• Provide best-in-class HR support and partnership to Dropbox leaders and employees
• Coach and guide managers through performance management and employee relations matters
• Use people data and trends to inform decisions and uncover organizational insights related to performance and attrition
• Independently manage competing priorities and proactively seek information to move work forward in a virtual-first organization
• Apply product management and design-thinking principles to the employee experience by identifying needs, prototyping solutions, prioritizing improvements, and iterating based on data and feedback
• Partner cross-functionally with HRBPs, Legal, Employee Relations, and the broader People team on complex employee matters
• Influence leaders, managers, and cross-functional partners to drive thoughtful decisions, adoption, and business and people outcomes
• Deliver clear and candid guidance on difficult or sensitive matters while balancing empathy for employees with business needs
• Support talent density, performance management, employee relations, workplace investigations, leaves of absence/accommodations, employee experience, offboarding, people projects, and operational tasks
• Analyze people data and metrics, including attrition and performance management trends, and create insights and recommendations for leadership

People Partner, HRBP Team

Customer Success Manager

• Drive adoption, value realization, and renewal readiness across a portfolio of mid-market and small business managed customers.
• Use customer and product signals to prioritize targeted campaigns, group programs, digital touchpoints, and personalized outreach.
• Connect Programmatic and Digital Customer Success with the Renewals Desk for scaled-segment accounts.
• Translate customer health, sentiment, risk, and adoption signals into renewal-readiness actions and qualify Customer Success Qualified Leads for Sales.
• Provide focused engagement for priority customers and deliver executive-level portfolio and forecast updates.
• Design and execute campaigns and scaled touchpoints supporting adoption, value realization, renewal preparation, and risk mitigation.
• Manage shared inbound customer email channels, triage requests, coordinate responses, and ensure resolution or routing.
• Segment customers, identify patterns, test engagement strategies, measure impact, and improve playbooks, content, workflows, and automation.
• Engage customers in focused 1:1 conversations to validate signals, understand sentiment, address risk, gather feedback, and capture examples.
• Synthesize customer voice and share actionable insights with Product, Marketing, Sales, Support, and Customer Experience teams.
• Identify and qualify customer-backed growth opportunities as Customer Success Qualified Leads and route them to Sales.

Scaled Customer Success Manager

• Drive adoption, value realization, and renewal readiness across a portfolio of mid-market and small business managed customers.
• Use customer and product signals to prioritize targeted campaigns, group programs, digital touchpoints, and selective personalized outreach.
• Connect Programmatic and Digital Customer Success with the Renewals Desk, translating health, sentiment, risk, and adoption signals into renewal-readiness actions.
• Identify and qualify customer-backed growth opportunities as Customer Success Qualified Leads for Sales.
• Provide focused engagement for priority customers and deliver executive-level portfolio and forecast updates.
• Own shared inbound customer email channels, triaging, resolving, or routing questions and requests.
• Design and execute scaled customer touchpoints and lifecycle programs.
• Segment customers, test engagement strategies, measure impact, and improve playbooks, content, workflows, and automation.
• Engage customers in focused 1:1 conversations to validate signals, understand sentiment, address risk, gather product feedback, and capture customer examples.
• Synthesize customer voice and share insights with Product, Marketing, Sales, Support, and Customer Experience teams.
• Partner cross-functionally to operationalize repeatable programs and identify growth levers such as broader adoption, new use cases, license utilization, or additional product fit.

Product Manager

• Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration
• Drive foundational improvements across experiences, balancing near-term customer needs with the long-term quality and health of the product
• Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences
• Develop a deep understanding of DocSend customers through research, product data, feedback, and direct customer context, translating insights into clear product decisions and priorities
• Partner closely with Engineering and Design to define problems, evaluate options and tradeoffs, maintain a high quality bar, and guide cross-functional execution
• Define success measures, use quantitative and qualitative evidence to evaluate outcomes, and adapt the roadmap as customer needs, business priorities, technology, and market conditions evolve
• Use AI and automation thoughtfully to improve workflows

• Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration
• Drive foundational improvements across product experiences while balancing near-term customer needs with long-term product quality and health
• Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences
• Build deep customer understanding through research, product data, feedback, and direct customer context, translating insights into product decisions and priorities
• Partner with Engineering and Design to define problems, evaluate options and tradeoffs, maintain quality, and guide cross-functional execution
• Define success measures, evaluate outcomes using quantitative and qualitative evidence, and adapt the roadmap as needs, priorities, technology, and market conditions evolve
• Use AI and automation thoughtfully to improve workflows

Full-stack Engineer

• Build and operate large-scale distributed databases supporting Dropbox services
• Design and evolve core infrastructure managing Dropbox databases at scale
• Enable fast, reliable data access for millions of users and hundreds of internal services
• Design and maintain distributed database systems providing low-latency, strongly consistent data access
• Implement and optimize replication, consensus, and caching mechanisms
• Operate production systems and participate in the on-call rotation
• Collaborate with Infrastructure and Product teams on current and future use cases and roadmap development
• Contribute to system design reviews, postmortems, and reliability improvements
• Write high-quality, efficient Go and Rust code for performance-critical systems
• Address bugs, outages, and operational issues when necessary

Infrastructure Software Engineer, Metadata Services

Financial Planning and Analysis

• Serve as a strategic thought partner to Product leadership, helping shape short-term priorities and long-term direction for the core business
• Build driver-based financial models connecting product performance and customer behavior to revenue, ARR, retention, and profitability
• Evaluate growth initiatives, product investments, pricing strategies, and resource allocation decisions through rigorous financial and strategic analysis
• Develop business cases and scenario analyses articulating expected returns, risks, dependencies, and tradeoffs
• Partner across Product, Finance, Data Science, and Marketing to establish targets, define success metrics, and evaluate business performance
• Identify emerging trends, performance gaps, and growth opportunities, translating complex data into actionable recommendations for senior leadership
• Improve the speed, quality, and scalability of financial analysis through automation, standardized processes, and AI-enabled workflows
• Use AI-enabled ways of working and modern tools to improve financial analysis and decision support
• Collaborate across Product, Finance, Data Science, Marketing, and other cross-functional teams

Senior Financial Planning & Analysis Partner – Product & Growth

• Serve as a strategic thought partner to Product leadership, helping shape short-term priorities and long-term direction for the core business
• Build driver-based financial models connecting product performance and customer behavior to revenue, ARR, retention, and profitability
• Evaluate growth initiatives, product investments, pricing strategies, and resource allocation decisions through rigorous financial and strategic analysis
• Develop business cases and scenario analyses articulating expected returns, risks, dependencies, and tradeoffs
• Partner across Product, Finance, Data Science, and Marketing to establish targets, define success metrics, and evaluate business performance
• Identify emerging trends, performance gaps, and growth opportunities, translating complex data into actionable recommendations for senior leadership
• Improve the speed, quality, and scalability of financial analysis through automation, standardized processes, and AI-enabled workflows
• Use financial analysis, business insights, and structured problem-solving to influence near-term priorities and long-term strategy

Product Marketing

• Own GTM readiness for product and commercial changes, including product launches, pricing and packaging changes, new SKUs, migrations, deprecations, and route-to-market changes
• Translate product decisions into commercial and operational requirements across product catalog, pricing and approvals, contracting, Salesforce/CPQ, billing and ordering, provisioning and entitlements, compensation, reporting, and customer lifecycle
• Partner with Product teams early to understand upcoming changes, identify impacted GTM motions, and establish decisions, owners, dependencies, and lead times
• Orchestrate cross-functional readiness across Product, Sales, Marketing, Customer Experience, Customer Success, Finance, Legal, Enablement, GTM Technology, and other impacted teams
• Drive end-to-end operational validation across quoting, ordering, provisioning, billing, reporting, renewal, support, and related workflows
• Identify and manage readiness risks, unresolved decisions, dependencies, and operational gaps before launch
• Improve the GTM Readiness operating model through reusable processes, launch patterns, requirements frameworks, and automation
• Help build and scale the GTM Readiness capability to reduce launch friction and enable faster, more predictable execution

GTM Readiness Manager

• Turn product and business changes into executable go-to-market motions.
• Work across Product, Sales, Marketing, Customer Experience, Customer Success, Finance, Legal, Enablement, and Technology to ensure operational readiness for launches.
• Own GTM readiness for product launches, pricing and packaging changes, new SKUs, migrations, deprecations, and route-to-market changes.
• Translate product decisions into commercial and operational requirements covering product catalog, pricing and approvals, contracting, Salesforce/CPQ, billing and ordering, provisioning and entitlements, compensation, reporting, and customer lifecycle.
• Partner with Product teams early to identify impacted GTM motions, decisions, owners, dependencies, and lead times.
• Orchestrate cross-functional readiness while maintaining accountability for decisions and deliverables.
• Drive end-to-end operational validation across quoting, ordering, provisioning, billing, reporting, renewal, support, and related workflows.
• Identify and manage readiness risks, unresolved decisions, dependencies, and operational gaps.
• Create reusable processes, launch patterns, requirements frameworks, and automation to improve the GTM Readiness operating model.

Marketing

• Lead the development and execution of Dropbox’s regional marketing strategy across the Asia-Pacific and Japan region.
• Develop and own the integrated field and channel marketing strategy for APJ, aligned with regional sales priorities and Dropbox’s global marketing strategy.
• Partner with the Regional VP of Sales and sales leadership to create regional and country-level plans that generate qualified pipeline, accelerate opportunities, and support revenue growth.
• Lead regional marketing programs including field events, executive experiences, account-based initiatives, integrated campaigns, partner and channel activations, webinars, and locally relevant tactics.
• Balance direct-to-customer and partner-led investments using customer insight, sales priorities, partner opportunity, and performance data.
• Lead, coach, and develop the Japan Marketing team.
• Build relationships with regional sales, partner sales, and channel leaders; create joint plans and co-marketing programs with priority partners.
• Translate global campaigns, positioning, and content into regionally relevant programs in partnership with global marketing teams.
• Own the regional marketing budget, agency and vendor relationships, program calendar, forecasting, and performance reporting; optimize investments based on pipeline impact and ROI.
• Establish KPIs and operating cadences with Sales and Marketing Operations, including planning sessions and business reviews.
• Represent APJ within the global marketing organization and share market intelligence, customer and partner feedback, competitive insight, and regional best practices.
• Build a scalable regional marketing playbook tailored to individual APJ markets.
• Travel within the region and internationally as needed, approximately 20%.

Senior Manager, APJ Field & Channel Marketing

• Own the post-sale relationship for a portfolio of customers
• Help customers realize measurable value while driving product adoption, retention, and Net Revenue Retention (NRR)
• Serve as a trusted advisor throughout the customer journey
• Build and maintain relationships with business leaders, executive sponsors, administrators, and key stakeholders
• Proactively manage customer health, adoption, value realization, stakeholder engagement, renewal readiness, and retention risk
• Develop and execute Mutual Success Plans connecting Dropbox solutions to customer priorities, desired outcomes, and measurable business value
• Own customer renewals, including renewal strategies, risk mitigation, customer renewal conversations, cross-functional coordination, and driving renewals to outcomes
• Lead Success Business Reviews and value conversations
• Partner with Account Management/Sales and cross-functional teams on account strategies, retention, renewals, and growth opportunities
• Use product usage, customer sentiment, business context, stakeholder engagement, and other customer signals to prioritize actions and intervene in at-risk accounts