Learning Experience Designer

Dropbox

. Create engaging, accessible, and effective learning experiences helping customers and administrators understand Dropbox products, complete key tasks, and achieve their goals .

Posted 10/21/2026full-timeRemote • IrelandMid-LevelSenior💰 €37,800 - €51,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creating and maintaining customer-facing learning content, utilizing platforms like Contentful and Articulate, while ensuring instructional quality and accessibility. Collaborates effectively with cross-functional teams to translate complex product workflows into clear, actionable learning experiences.

Highest-signal resume keywords

Content AuthoringLearning ManagementInstructional DesignAI Tool UtilizationCollaboration with Subject-Matter Experts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignContent AuthoringLearning ManagementWeb-Based Training DevelopmentTechnical WritingContent Quality AssuranceLocalization PreparationLearning AnalyticsCustomer Feedback AnalysisTask-Oriented Instruction

Soft Skills

Strong Organizational SkillsEffective CollaborationAdaptabilityAttention to DetailTime Management

Tools & Technologies

ContentfulArticulateWistiaLearning Delivery PlatformsAI-Assisted Tools

Industry Keywords

Customer EducationProduct EducationSaaS EnvironmentInstructional Quality PrinciplesUser Accessibility

About the role

Key responsibilities & impact

Create engaging, accessible, and effective learning experiences helping customers and administrators understand Dropbox products, complete key tasks, and achieve their goals
Design, develop, publish, and maintain customer learning experiences across Dropbox products and education platforms
Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and instructional resources
Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps
Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation
Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers
Responsibly leverage AI tools for content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs
Improve learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards

Requirements

What you’ll need

Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content
Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction
Experience using content-authoring, learning-management, or publishing platforms
Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders to develop and refine instructional content
Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability
Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines
Ability to learn and responsibly use AI-assisted tools to improve productivity while maintaining accountability for content quality and accuracy
Preferred: Experience developing web-based training, interactive learning, quick-start guides, video tutorials, or progressive learning paths
Preferred: Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools
Preferred: Experience supporting product launches, localization, or customer self-service education programs
Preferred: Experience using learning analytics, customer feedback, or content-performance data to inform improvements
Preferred: Experience collaborating with distributed teams in a technology or SaaS environment