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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR support and employee relations, utilizing data-driven insights to enhance employee experience and performance management. Proficient in applying product management and design-thinking principles to develop and implement effective HR solutions.
Highest-signal resume keywords
HR SupportEmployee RelationsPerformance ManagementData AnalysisProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementEmployee RelationsData AnalysisInternal InvestigationsProduct ManagementDesign ThinkingAI Tools UtilizationProject Management
Soft Skills
Critical ThinkingProblem-SolvingCommunicationInfluencingEmpathy
Industry Keywords
People DataAttrition TrendsWorkplace InvestigationsTalent DensityCross-Functional Collaboration
About the role
Key responsibilities & impact- Provide best-in-class HR support and partnership to Dropbox leaders and employees
- Coach and guide managers through performance management and employee relations matters
- Use people data and trends to inform decisions and uncover organizational insights related to performance and attrition
- Independently manage competing priorities and proactively seek information to move work forward in a virtual-first organization
- Apply product management and design-thinking principles to the employee experience by identifying needs, prototyping solutions, prioritizing improvements, and iterating based on data and feedback
- Partner cross-functionally with HRBPs, Legal, Employee Relations, and the broader People team on complex employee matters
- Influence leaders, managers, and cross-functional partners to drive thoughtful decisions, adoption, and business and people outcomes
- Deliver clear and candid guidance on difficult or sensitive matters while balancing empathy for employees with business needs
- Support talent density, performance management, employee relations, workplace investigations, leaves of absence/accommodations, employee experience, offboarding, people projects, and operational tasks
- Analyze people data and metrics, including attrition and performance management trends, and create insights and recommendations for leadership
Requirements
What you’ll need- 8+ years of experience in HR or Employee Relations, including at least 3 years directly supporting managers and employees through performance management
- Demonstrated judgment handling complex employee relations matters and balancing employee experience with business priorities
- Strong critical thinking, problem-solving, and ability to navigate nuanced situations
- Excellent written and verbal communication skills, with the ability to adapt communication to different audiences and circumstances
- Demonstrated ability to handle sensitive and confidential employee information with discretion and integrity
- Proven ability to influence leaders and stakeholders without relying on direct authority
- Experience working effectively across internationally distributed, cross-functional teams
- Ability to treat employee experience as a product, applying product management and design thinking to understand needs, prototype solutions, and drive execution through strong project management and data-driven iteration
- Demonstrated experience leveraging AI tools in the flow of work; pre-existing comfort level and familiarity using AI to enhance productivity strongly preferred
- Prior experience conducting internal investigations into employee complaints is a plus
