Product Manager

Dropbox

. Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration .

Posted 9/23/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$157,300 - CA$212,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on customer-facing experiences, utilizing strong analytical skills to define success measures and guide product iterations. Capable of collaborating effectively with Engineering and Design teams while incorporating AI-enabled workflows to enhance product quality and customer satisfaction.

Highest-signal resume keywords

Product ManagementCustomer EmpathyAnalytical SkillsCross-Functional CollaborationAI-Enabled Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyPrioritizationQuantitative AnalysisQualitative ResearchProduct Roadmap DevelopmentB2B Product DevelopmentSaaS Product DevelopmentDocument Workflow ManagementMulti-Product Experience DevelopmentAI Tool Utilization

Soft Skills

Communication SkillsAdaptabilityCuriosity

Industry Keywords

Customer-Facing ProductsProduct QualityCustomer InsightsProduct TradeoffsBusiness-Critical Workflows

About the role

Key responsibilities & impact

Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration
Drive foundational improvements across experiences, balancing near-term customer needs with the long-term quality and health of the product
Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences
Develop a deep understanding of DocSend customers through research, product data, feedback, and direct customer context, translating insights into clear product decisions and priorities
Partner closely with Engineering and Design to define problems, evaluate options and tradeoffs, maintain a high quality bar, and guide cross-functional execution
Define success measures, use quantitative and qualitative evidence to evaluate outcomes, and adapt the roadmap as customer needs, business priorities, technology, and market conditions evolve
Use AI and automation thoughtfully to improve workflows

Requirements

What you’ll need

5+ years of product management or closely related experience, with experience owning customer-facing product experiences end-to-end
Demonstrated ability to identify important customer problems, make prioritization and product tradeoffs, and translate strategy into clear product direction
Strong customer empathy and ability to combine qualitative customer understanding with quantitative evidence when making product decisions
Experience partnering closely with Engineering and Design to navigate ambiguity, technical constraints, dependencies, risks, and product-quality decisions
Strong analytical skills and ability to define success measures, interpret product and business data, and use evidence to guide iteration
Excellent written and verbal communication skills, with demonstrated ability to create alignment across cross-functional partners and clearly communicate decisions and tradeoffs
Adaptability and curiosity, including an ability to learn new domains and technologies and thoughtfully incorporate AI-enabled workflows while maintaining strong product judgment and accountability
Preferred: Experience building and evolving B2B or SaaS products
Preferred: Experience with products supporting business-critical document or content workflows
Preferred: Experience developing multi-product experiences or workflows spanning multiple product surfaces
Preferred: Experience developing AI-enabled customer experiences or using AI tools as part of the product development workflow