Senior Technical Solutions Specialist

Dropbox

. Partner with Direct Sales and Channel teams to translate customer business and technical requirements into secure, practical solutions using Dropbox products, add-ons and third-party integrations .

Posted 10/20/2026full-timeRemote • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing API-based integrations and tailored workflows, with a strong focus on customer success and technical enablement. Proficient in translating complex technical requirements into practical solutions while effectively communicating with diverse stakeholders.

Highest-signal resume keywords

API-Based Integration DesignREST API ExperienceSaaS Application ExpertiseIdentity Management KnowledgeTechnical Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API DevelopmentProgramming Language ProficiencyIntegration TroubleshootingSaaS Solution ImplementationTechnical DiscoveryData Flow ExplanationAuthentication UnderstandingLarge-Scale IT Project ExperienceCloud Infrastructure KnowledgeEnterprise Deployment Experience

Soft Skills

Written CommunicationVerbal CommunicationStakeholder EngagementProblem-SolvingCustomer Relationship Management

Tools & Technologies

Dropbox ProductsOktaAzure ADActive DirectorySAML 2.0CASBsSIEMsDLPsAmazon S3Collaboration Technologies

Industry Keywords

Media and EntertainmentAISecurityWorkplace TransformationEnterprise Workflows

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Partner with Direct Sales and Channel teams to translate customer business and technical requirements into secure, practical solutions using Dropbox products, add-ons and third-party integrations
Lead technical discovery, demonstrations, pilots and proofs of concept
Work directly with customer technical teams to establish success criteria, test feasibility and resolve technical challenges
Design, build and validate API-based integrations and tailored workflows, including solutions using DBX Platform
Deliver technical enablement and training to Sales Representatives, Account Managers, service delivery teams and channel partners
Ensure effective handover to Customer Success and Channel teams, documenting proposed solutions, technical dependencies, customer expectations and deployment considerations
Bring customer feedback and integration requirements to Dropbox Product teams and leadership to inform product improvements and priorities
Travel to customer sites, conferences and relevant events as required

Requirements

What you’ll need

6+ years of experience as a Sales Engineer, Solutions Consultant, Professional Services Solutions Consultant or comparable customer-facing technical role
Hands-on experience using REST APIs and at least one programming or scripting language to build, test and troubleshoot integrations
Ability to explain authentication, data flows, technical decisions and personal contribution to delivered solutions
Strong technical expertise in SaaS applications and integrations across cloud-hosted and on-premises environments, including collaboration or productivity technologies
Experience implementing large-scale IT projects, SaaS solutions or enterprise deployments
Strong written and verbal communication skills, with experience explaining technical concepts, business value and trade-offs to technical teams, executives and stakeholders
Deep understanding of identity management and authentication, including Okta, Azure AD, Active Directory and SAML 2.0
Understanding of security and networking technologies, including CASBs, SIEMs and/or DLPs
Preferred: experience supporting API-led SaaS platforms, data platforms, cloud infrastructure or cloud storage solutions including Amazon S3
Preferred: experience addressing customer use cases in media and entertainment, AI or security
Preferred: understanding of workplace transformation trends and enterprise workflows, collaboration and technology adoption