Forward Deployed Engineer

Dropzone AI

. Support strategic customer accounts as a technical and operationalization-focused resource .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $170,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer-facing technical roles with a strong understanding of SOC workflows, alert triage, and security operations. Capable of translating customer needs into precise technical configurations while managing multiple workstreams effectively.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceStrong Understanding of SOC WorkflowsTechnical Acumen in Scripting and APIsExcellent Written and Verbal CommunicationData-Driven Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ScriptingAPIsIntegrationsNetworkingSecurity AutomationCloudOpsDevOpsTechnical ConfigurationOperationalizationTuning Recommendations

Soft Skills

Strong JudgmentFollow-ThroughComfort with AmbiguityCustomer Relationship ManagementCollaboration

Industry Keywords

SOC WorkflowsAlert TriageEscalation PathsSecurity OperationsOperationalization ReportsCustomer Trust IndicatorsEarly-Stage Startup MindsetTechnical DiscoveryProduct GapsCustomer Onboarding

About the role

Key responsibilities & impact

Support strategic customer accounts as a technical and operationalization-focused resource
Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as primary account owner
Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts
Review investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and customer-trust improvements
Draft and refine customer-specific tuning recommendations
Configure response workflows, notifications, escalation paths, and customer-approved behaviors
Translate customer SOC practices into precise, approved Dropzone behavior
Identify functional alternatives or product-supported paths before escalating product gaps
Open and document internal support or product cases when existing functionality cannot meet customer needs
Produce tuning, efficacy, and operationalization reports
Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators
Partner with Product and Engineering to escalate product gaps with evidence and customer context
Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance
Maintain boundaries between strategic operationalization, standard support, incident response, and custom development
Create continuity from pre-sales discovery through post-sales operationalization for strategic customers
Work directly with customers during onboarding, optimization, large-scale pilots, and high-priority account work

Requirements

What you’ll need

4+ years experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer
Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations
Technical acumen in scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation
Ability to translate ambiguous customer context into precise technical configuration
Strong written and verbal communication
Excellent judgment around customer requests, product gaps, risk, scope, and escalation paths
Ability to manage multiple customer workstreams with strong follow-through
Comfort working directly with customers and operating behind the scenes with TAMs, Product, and Engineering
Comfortable working in an early-stage environment with ambiguity and high ownership
Early-stage startup mindset; thriving on ambiguity and lightspeed execution
Data-driven mindset

Benefits

Comp & perks

Company-provided equipment
Company-paid health insurance
401K Plan with employer match
Self-Managed PTO
Parental leave
Significant above-market new hire equity grants
Generous benefits package
Remote work from home
Professional travel and event opportunities